What are the responsibilities and job description for the IT Implementation Specialist (PMS / Sales and Catering) position at Rosen Hotels & Resorts?
Summary:
The IT Implementation Specialist is responsible for leading the implementation and training of Infor applications, including HMS and Infor Sales and Event Management. The ideal candidate has 3-5 years of experience with these applications, strong technical skills, and a background in guest accounting. This role requires creative problem-solving abilities, effective communication skills, and the capability to design training programs. A membership with HFTP and a CHTP designation are preferred.
Responsibilities:
- Travel approximately 50-75% of the time after initial property installation.
- Lead a team of Infor software trainers and installers.
- Analyze complex business problems to assess how Infor systems can be implemented.
- Develop and implement training programs for various Infor-based software applications.
- Train end users on the proper use of software applications.
- Gather and analyze business and user needs in consultation with managers and end users.
- Develop and maintain training classes and materials.
- Train technicians, management, and end users in assigned applications.
- Assist the help desk in completing work orders related to assigned applications.
- Set up new users and computer systems in assigned applications.
- Coordinate users, vendors, support staff, and services to complete approved projects.
- Work with the Technical Support Manager to prioritize workload.
- Conduct regular property walk-throughs to ensure applications are functioning optimally.
- All other duties as assigned.
Experience/Qualifications:
- 3-5 years of related experience and/or training; equivalent combination of education and experience is acceptable
- Previous Hospitality experience required
- Previous Sales and/or Convention Services experience preferred
- Ability to lift up to 25 lbs. infrequently
- Must be able to legally work in the USA
Education and Certification(s)/License(s):
- Bachelor's degree from a four-year college or university, or equivalent combination of education and experience.
- HFTP membership and CHTP designation preferred.
Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.
Benefits Our Associates Enjoy:
- Affordable Health and Dental Insurance
- On-site Medical Center
- Competitive Compensation
- Holiday Pay
- Paid Vacation and Personal Days
- Tuition Reimbursement and Higher Education Scholarships
- 401(k) Retirement Savings Plan
- Childcare Financial Assistance
- Hospitality and Dining Discounts
- Access to our Family Outreach Center
- Excellent Career Growth Opportunities
- And much more
We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.
