What are the responsibilities and job description for the Senior Account Manager - Dry Mix position at Roskam Foods?
Roskam Foods
Position Title: Sr Account Manager
Reports to: SVP of Sales
Position Description and Purpose: Founded in 1923 and headquartered in Grand Rapids, Michigan, Roskam Foods is a leading contract manufacturer that partners with world-renowned food brands, retailers, and food service providers to produce a myriad of frozen, refrigerated and shelf-stable products. We’re a scaled, diversified operation with over 2 million square feet of manufacturing and 50 production lines across 8 facilities in the U.S. and Canada. We believe in the power of purpose-driven leadership to generate value for all. And we’re on a mission to optimize the potential of our people and brands. We are passionate about multiplying possibilities for our employees and our partners. And we are growing with some new and amazing customers!
We have an opening for a Sr Account Manager. In this role you will play a critical role in driving revenue growth, fostering client relationships, and contributing to the overall success of the organization.
Come join the team that is reaching exponential potential by multiplying possibilities!
ESSENTIAL FUNCTIONS:
- Client Relationship Management: Serve as the primary point of contact for key clients, building and maintaining strong, long-term relationships. Understand clients' needs, objectives, and challenges to provide tailored solutions and ensure client satisfaction.
- Account Growth: Identify opportunities for account expansion and revenue growth within existing client accounts. Develop strategies to upsell or cross-sell additional products or services that align with clients' needs and goals.
- Strategic Planning: Collaborate with internal teams to develop strategic account plans that outline objectives, tactics, and timelines for achieving account goals. Align strategies with overall business objectives and client expectations.
- Account Retention: Implement retention strategies to minimize client churn and maximize client loyalty. Proactively address any issues or concerns raised by clients to maintain strong relationships and prevent attrition.
- Sales Forecasting and Reporting: Monitor and analyze sales performance metrics for assigned accounts, including revenue, profitability, and pipeline activity. Prepare regular reports and forecasts to track progress toward sales targets and identify areas for improvement.
- Contract Negotiation: Lead contract negotiations with clients to secure favorable terms and conditions that are mutually beneficial for both parties. Ensure that contracts are compliant with company policies and legal requirements.
- Cross-Functional Collaboration: Work closely with internal teams such as sales, marketing, product development, and customer support to coordinate efforts and deliver integrated solutions to clients. Serve as a liaison between clients and internal stakeholders.
- Customer Advocacy: Act as a client advocate within the organization, representing clients' interests and feedback to drive product enhancements, service improvements, and overall customer satisfaction.
- Market Analysis: Stay informed about industry trends, competitive landscape, and market dynamics that may impact client accounts. Use market insights to identify new opportunities and mitigate risks.
- Leadership and Mentoring: Provide guidance and mentorship to junior account management team members, sharing best practices, providing constructive feedback, and fostering professional development.
EDUCATION & EXPERIENCE:
- 5-7 years of experience in sales, account management, or a related field, with a proven track record of success in managing key client accounts and driving revenue growth.
- Familiarity with the industry or market segment in which the organization operates, including key players, trends, and challenges.
- Strong strategic planning and problem-solving skills, with the ability to develop and execute effective account management strategies.
- Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels, both internally and externally.
- Proficiency in negotiation techniques and contract management, with the ability to secure favorable outcomes for the organization and its clients.
- Strong analytical skills and attention to detail, with the ability to analyze sales data, identify trends, and make data-driven decisions.
- A customer-centric mindset, with a commitment to understanding and addressing clients' needs and delivering exceptional service.
- Ability to collaborate effectively with cross-functional teams and leverage internal resources to achieve account objectives.
- A results-oriented approach, with a focus on achieving sales targets, maximizing revenue, and delivering measurable outcomes for clients and the organization.
- A bachelor's degree in business administration, marketing, or equivalent experience.
Roskam Foods offers a competitive compensation package including medical, dental and vision benefits, life and disability insurance, and a 401K plan with company match.
AAP/EEO Statement: Roskam Foods is a recognized veteran friendly and equal opportunity employer.
