Donor Recognition Associate

Job Title: Donor Recognition Associate

Area: Donor Relations

Reports to: Donor Support Supervisor

Classification: Exempt

Location: Evanston, IL

This position is designated as Hybrid - Fully Flexible and expected to work from our World Headquarters office once per month to several times a week. The specific days in the office are determined by managers based on business requirements. Rotary is under the jurisdiction of Illinois employment laws; we require all employees to live within reasonable daily commuting distance to Evanston.

Organization Overview

Rotary is a membership organization that unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities and the world. Each year, Rotary members expand their networks, build lasting relationships, and invest more than $300 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary’s clubs, members and other participants, and their humanitarian service projects, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit http://www.rotary.org.

Rotary’s Commitment to Belonging

At Rotary, we foster a welcoming environment where all employees are valued and empowered. We are dedicated to creating meaningful opportunities and supporting the growth and well-being of our team. Join us in building a world where everyone can unite, take action, and create lasting change.

Position Overview

The Donor Recognition Associate is primarily responsible for completing the processing cycle for Major Donor and Bequest Society recognition within the required turnaround time. The Donor Recognition Associate is also responsible for any accompanying correspondence as part of the recognition including obtaining crystal engraving instructions from the donor. The Donor Recognition Associate will be involved with high-level donors and must provide excellent customer service through effective communication skills. The Donor Recognition Associate is also responsible for resolving escalated premier recognition inquiries, assisting with any recognition inventory issues, confirming entry into Raiser’s Edge, Recognition Process Management (RPM), and close communication with Senior Leaders, Rotary volunteers, Gift Officers, and International Offices for stewardship support.

You Will Have

• Bachelor’s degree or equivalent experience required
• Minimum of 2-years of experience in non-profit administration or a related field; prior donor relations or customer service experience, strongly preferred
• Excellent verbal and written communication skills
• Effective problem-solving abilities
• Computer literacy; proficient in PowerPoint, Word, and Excel
• Experience using fundraising databases, Raiser’s Edge is strongly preferred
• Fluency in a second language, a plus
  
  

You Are Good At

• Being a self-starter and highly organized
• Working well independently and collaboratively in a team
• Cross-cultural competencies and ability to effectively work with a global audience and team
• Ability to prioritize workload with maximum efficiency
• Provide quality customer service to high-level donors, Rotary senior leadership and staff are necessary
  
  

You Will Be Responsible For

• Your key responsibilities will be the general administration of recognition materials for The Rotary Foundation’s major donor recognition program. Duties include, but are not limited to, the following:
• Leads process and initiates distribution of our Major Donor recognition program and recognition materials to new and increased giving donors
• Handles internal and external inquiries relating to the Major Donor premier recognition status and/or eligibility. This includes coordinating the preparation and delivery of each award through vendors and acknowledgment letters. (customizing as appropriate)
• Coordinates with Gift Administration for executor of estate gifts
• Liaises with Gift Officers and other key stakeholders in handling recognition related to worldwide cultivation and recognition events
• Training and supporting International Offices to simplify the recognition process for donors and pro-actively identify process issues and coordinate solutions
• Tracks recognition materials and forecast inventory with Procurement
• Provides customer service for visitors requiring all types of donor recognition and contributions
• Researches and interprets high volume of complex contribution discrepancy recognition transactions
• Links and equalizes relationship status for individuals/businesses
• Communicates professionally and effectively to resolve complaints from donors
• Other duties as assigned
  
  

Leadership Attributes

• Productivity - Achieve results that move Rotary toward its goals.
• Accountability – Have a clear sense of ownership and take personal responsibility for actions.
• Engagement - Foster relationships by hearing, recognizing, and valuing others.
• Collaboration - Build partnerships and work with others to meet shared objectives.
• Communication – Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood.
• Adaptability - Respond to changes willingly and recognize when to adjust based on the situation.
  
  

Salary Range

• $55,350 - $61,500
  
  

Why Work for Rotary?

• Generous medical, dental, and vision benefits package
• Progressive 401k matching contributions
• Above market and generous paid time off package
• Tuition reimbursement
• Professional development opportunities
• On-site cafeteria and coffee bar with special pricing for Rotary employees
• Flextime-several different work schedules to choose from
• Close to CTA, Metra, a variety of stores, and many food options
  
  

Please Note

• Rotary does not provide VISA sponsorship or relocation assistance