What are the responsibilities and job description for the Dispatcher - Customer Service Rep (CSR) position at Roto-Rooter?
Roto-Rooter of Edinburg, TX is searching for a full-time Dispatcher - Customer Service Rep (CSR) to tend to our customer service and dispatching needs. Are you an experienced and outgoing customer care professional with a can-do attitude who is looking for a career and not just a job ? Would you like to work for an established but growing local company in an essential industry ? If so, keep reading! This dynamic Dispatcher - Customer Service Rep (CSR) position offers a competitive wage of $15 / hour and fantastic benefits ! If you're looking to join a supportive team where you can build a stable career, apply today !
ABOUT ROTO-ROOTER PLUMBING AND DRAIN SERVICE
We are a Family-Owned Franchise Business founded in 1935, Roto-Rooter originally specialized in clearing tree roots and other obstructions from sewer lines. Today, we have grown to be the largest provider of residential and commercial plumbing, drain cleaning, and water cleanup services in North America. Our well-known jingle, "And away go troubles down the drain," says it all we solve problems quickly while providing excellent customer service.
Here at Roto-Rooter, we pride ourselves on maintaining a supportive, team-oriented work environment . We look out for each other and have open lines of communication between employees and management. Our company culture recognizes and rewards performance, ability, and hard work. Additionally, we offer our employees top pay, paid training, assistance with obtaining a Plumbing License, annual continuing education, excellent benefits, job security, and opportunities for career advancement.
A DAY IN THE LIFE OF A DISPATCHER - CUSTOMER SERVICE REP (CSR)
In this vital CSR role, you are the detail person! We cannot provide our clients with the very best in plumbing services without you being attentive to details and keeping our office running smoothly. And, your friendly customer service by phone and computer makes our clients happy to do business with us. You are a people person who is also good at establishing procedures and processes to keep everything flowing and organized.
While handling your dispatching responsibilities, you strive to ensure ultimate scheduling efficiency. Maximizing time and mileage, you work hard to ensure that customers' expectations are exceeded. Through phone calls, you inform clients of arrival times or any potential delays. You happily adjust for any rescheduling needs. You organize the days and weeks ahead in order to not fall behind schedule. Your demeanor is friendly and capable as you converse with clients and dispatch calls to technicians. You leave work each day knowing you played a vital role in our company's success!
QUALIFICATIONS
- Exceptional customer relations skills
- Current driver's license
- Can accurately use Microsoft Office
- Bilingual
Call center experience is a plus! Familiarity with the plumbing trade would be great ! Are you self-motivated? Do you have the drive to achieve sales goals? Are you organized? Do you prioritize your tasks effectively? Are you professional and dependable? Are you a customer service superstar? Are you a great communicator, both verbally and written? Are you detail-oriented and thrive in a fast-paced environment? Apply now !
ARE YOU READY TO JOIN OUR TEAM?
If you feel you'd be perfect for this Dispatcher - Customer Service Rep (CSR) position, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!
Location : 78542
Job Posted by ApplicantPro
Salary : $15
