What are the responsibilities and job description for the Contract Specialist position at Rotork?
Job Description
As Contracts Specialist, you service as the primary point of contact for customers in obtaining order status, milestone tracking and any other required updates from time of order receipt through order acknowledgement and until final shipment.
Reporting to the Sales Support leadership, this person is responsible for accurately entering orders into the system including updates where required, while working as a liaison between all departments (sales, engineering, quality, production) within Rotork factories to ensure the fulfilment of customer requirements.
By using negotiation skills with both customers and internal departments regarding delivery or special requirements, this will help identify and resolve order queries and ensure that their requirements are correctly interpreted and fully understood.
Qualifications
Experience Requirements:
- Strong Customer Service experience with typically 3 years’ experience in a relevant role and/or industry
- Experience in using ERP and CRM Systems
- Degree or Engineering/Technical Qualification (or equivalent)
- Proficiency in data analysis and leveraging analytics for sales strategy development
- Proficient in Microsoft Office with the ability to quickly learn & utilize business software and internal programs
The Successful Candidate:
- Ability to interact with customers on routine basis and must demonstrate a high level of Customer Service.
- Must be thorough, accurate, and organized, with a strong attention to detail.
- Good communication skills, customer focused, strong multitasker and good at executing tasks
- Proactive approach to challenges in order to find solutions to customer issues
#li-hybrid
Additional Information
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.
