Organizational Development Specialist

Organizational Development Specialist will provide learning and development, wellness, and charity opportunities to employees throughout the company. This position will partner with leadership and the business to develop, update, and implement blended training solutions and supplemental materials in support of high-performance levels across our businesses, with primary support across our mortgage servicing and originations businesses. This position will also partner with leadership to develop, coordinate, and implement different engagement opportunities for employees.

Primary Responsibilities

• Oversee and administer various training programs including recurrent and new hire training.
• Partner with senior and business leadership on development of new initiatives and content designed to support critical business objectives.
• Schedule training classes, organize course materials, and present courses through instructor-led classes ensuring all training programs run smoothly and effectively.
• Develop and provide general education, wellness, and charity opportunities for employees.
• Facilitate a task-based mentor program for on-the-job training, for employees.
• Develop and maintain pre- and post-training testing functions to evaluate the effectiveness of training programs and initiatives.
• Work with the management team and clients to identify training needs, review training material and processes. Participate in company-sponsored initiatives and committees.
• Partner with the business to ensure training materials, systems and process meet regulatory guidelines.
• Ensure training data is accurate and up-to-date and properly cataloged in relevant database for reporting and analytical purposes.
• Additional duties as assignment by management.
• Incumbent will be responsible for supporting and modeling our culture of compliance.
  
  

Qualifications

Required:

• 3 years of Mortgage Servicing and Originations industry experience
• Minimum of 1 years of training experience (call center, directory assistance, classroom computer-based, technical or helpdesk) or 3 years’ experience working in a call center preferred
• Bachelor’s degree or higher education in lieu of mortgage experience
• Willingness and ability to quickly learn business policies and procedures
• Demonstrated track record training, coaching, and developing professionals or public speaking experience
• Strong verbal and written skills and ability to articulate complex issues in an easy-to-understand manner
• Excellent presentation skills and ability to design and present ideas, concepts, concerns and questions in a well thought out, positive and professional manner
• Excellent organizational and time management skills
• Ability to effectively communicate with team members and managers of all levels
• Ability to maintain confidentiality
• Ability to multi-task in a dynamic, fast paced, team environment environment where priorities change quickly
  
  

Desired

• Bachelor's Degree or equivalent in Business, Adult Education, Instructional Design, Communications or related discipline
• Proficient in Black Knight Financial Services is preferred
  
  

Physical Demands & Working Conditions

Duties

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.
  
  

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

• Fort mill, SC
• Coppell, TX
  
  

Employee Status

• Regular
  
  

Travel

• No
  
  

Telecommuter Position

• No