What are the responsibilities and job description for the Contact Center Agent position at Roundstone Professional Services Group?
*This Is Not A Remote Position*
We are seeking dedicated and enthusiastic Call Center agents to fill various positions
and shifts. Are you dependable and available to work? Are you looking for a fast
paced, customer friendly environment? Join the Roundstone Professional Services
Group Contact Center Team and help us meet our customer’s short-term financial
needs.
MAJOR RESPONSIBILITIES AND DUTIES:
- Provide exceptional customer experience.
- Directly assisting customers and resolving inquiries.
- Communicate effectively verbally and written.
- Think quickly in a fast-paced environment.
- Multi-task with different systems and software.
- Maintain confidentiality of customer information.
- Remain professional with customers and coworkers.
- Team support for smooth contact center function.
- Follow directives and adapt quickly to changes.
- Able to follow attendance policy.
POSITIONS AND SHIFTS
- Customer Service Agents
- Support/Dispatch Agents
- First Party Collection Agents
Job Type: Full-time
Pay: $17.00 - $18.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- 8 hour shift
People with a criminal record are encouraged to apply
Application Question(s):
- Available to work 9am -7pm Mon-Fri and some Saturdays
Education:
- High school or equivalent (Required)
Experience:
- Call/Contact Center: 1 year (Preferred)
- Customer service: 3 years (Required)
Ability to Commute:
- Texarkana, TX 75503 (Required)
Ability to Relocate:
- Texarkana, TX 75503: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: $17.00 - $18.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- 8 hour shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $17 - $19