What are the responsibilities and job description for the Appointment Coordinator position at Route 4 Auto Group?
Attention: Automotive Receptionists.
Are you looking to join a fast paced team and make a difference? Route 4 Auto Group is looking for a customer focused individual to help us book Service business. We believe strongly in developing employees to become top-performers and we consider you a long-term investment
At Route 4 Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. At Route 4 Auto Group, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.
What We Offer
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Medical & Dental
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401K Match
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Job Advancement
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Growth Opportunities
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Flexible Work Schedules
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Family Owned & Operated
Responsibilities
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Interact with customers everyday by following up over the phone after a Service Appointment
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Listen to the customer, answer their questions, and direct customers appropriately as they request.
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Schedule service appointments
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Advise on recommended maintenance
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Confirm scheduled & missed appointments
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Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
Qualifications
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Must have strong computer skills, including Outlook, Excel and Word (and preferably dual screen experience)
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Must have strong customer service background
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Must have excellent verbal and written communication skills
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Must be punctual and reliable
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Must be able to pass a background check and drug screen prior to employment
