What are the responsibilities and job description for the HR Generalist & Customer Service Manager position at Rove Pest Control, Inc.?
Do you love developing teams, improving employee experiences, and ensuring top-notch customer interactions? If so, we want to meet you!
We’re a fast-growing pest control company operating in five states, dedicated to delivering outstanding customer experiences. Our team is passionate, innovative, and invested.
What You’ll DoAs our HR Generalist & Customer Service Supervisor, you’ll wear two important hats:
HR & People Operations
- Recruit, onboard, and train customer service staff
- Support employee relations, engagement, and retention initiatives
- Oversee payroll, and compliance with labor laws
- Create and enforce HR policies that drive a positive workplace culture
Customer Service Leadership
- Supervise and coach the customer service team to ensure excellent support
- Monitor service metrics and identify areas for improvement
- Handle escalated customer inquiries with professionalism
- Implement training programs to enhance team performance
- 3 years in HR, People Operations, or Talent Management
- 2 years of customer service or team leadership experience
- Strong communicator and problem solver who thrives in a fast-paced environment
- Passionate about creating great employee and customer experiences
- Growth-focused environment with career development opportunities
- Make a direct impact on both team culture and customer experience
Competitive salary benefits package
Keywords: HR Generalist, Human Resources, Customer Service Supervisor, Pest Control, People Operations, Employee Relations, Talent Acquisition, Customer Experience, CRM Systems, BambooHR, FieldRoutes, Coaching & Training, Team Leadership, Performance Management.
Salary : $58 - $69
