IT Support Specialist

Job Description: The IT Support Specialist will be responsible for maintaining, troubleshooting, setting up hardware and software to support the daily operations of the firm. We are seeking a dedicated team player who recognizes the critical role IT plays in enhancing the employee workplace experience and believes effective communication and prompt attention to both major and minor technical issues are essential for successful problem resolution. Strong communication skills and a commitment to providing high-quality support are essential, along with excellent problem-solving abilities and the capacity to manage multiple tasks simultaneously. This role offers the opportunity for professional growth, allowing the right individual to expand their knowledge across various areas of IT, with a focus on system and network administration.

Responsibilities:

• The technical support specialist will provide tier 1 and 2 technical support to end users by researching, diagnosing, and resolving issues, as well as fulfilling end user requests.
• Respond to helpdesk tickets and provide technical support to end-users via phone, email, and in-person.
• This is a full-time, in-person opportunity; support will be provided via a combination of on-site and remote for outside offices.
• Answering calls and responding to emails from end users at our 9 offices across the tri-state area.
• Entering tickets into the ticketing system and resolving issues or complete requests.
• Setup and deployment of laptops and workstations.
• Troubleshoot various software such as Office 365, Box, and RingCentral.
• Training of new and existing users on firm software.
• Support audio and video equipment in conference rooms
• Tracking, transporting, and installing IT hardware.
• Various other duties as needed.

Candidate should also be prepared to learn the software specific to the Firm’s practice management needs with documents, case information and financials. The candidate will be required to not only maintain the network but support the users for a variety of tasks from simple computer issues to complex software-based issues.

Job Requirements:

• Experience in PC support and maintenance.
• Help Desk experience and providing Tier 1 and Tier 2 level support.
• Strong working knowledge of Microsoft 365.
• Knowledge of Windows 10 & 11
• Familiarity with, or willingness to learn the operations of company-specific software.
• Strong communication skills.
• Ability to work on multiple projects, prioritize and multi-task.
• Must be detail oriented and organized.
• Possess excellent oral and written communication skills
• Possess excellent critical thinking and problem-solving skills
• Excellent interpersonal skills.
• Flexibility to work during non-business hours and weekends when required for maintenance.
• Willingness to travel when needed.

Preferred Qualifications:

• Experience with Microsoft 365, iPhones, OKTA, RingCentral, Box, Datto, Windows Server Administration and Fortinet Networking Equipment.
• 2 years’ experience working in a law firm environment.
• BS in computer Science or equivalent experience.
• Experience working with legal applications (FileVine, Elite 3E, iTimeKeep, and LMS )