What are the responsibilities and job description for the Service Coordinator position at Royal Forklift Service, Inc?
At Royal Forklift, we are dedicated to providing exceptional service and support to our clients. We believe in fostering a positive, collaborative work environment where our team can thrive. As we continue to grow, we are seeking a skilled and dedicated Service Coordinator to join our team.
Position Overview:
The Service Coordinator will play a key role in ensuring seamless communication between our service team, clients, and other stakeholders. This role requires a highly organized individual who can multitask, problem-solve, and provide excellent customer service. The Service Coordinator will be responsible for scheduling service appointments, managing client inquiries, and ensuring that all service requests are completed in a timely and efficient manner.
Key Responsibilities:
- Coordinate and schedule service appointments, ensuring optimal use of resources and time.
- Act as the main point of contact for clients, addressing inquiries, concerns, and service-related issues.
- Maintain accurate records of service requests, appointments, and client interactions in our system.
- Collaborate with technicians to ensure timely and quality service delivery.
- Monitor service progress and follow up with clients to ensure satisfaction and resolve any issues.
- Prepare and process service-related documentation, including work orders, reports, and invoices.
- Assist in inventory management and ensure the availability of necessary supplies and equipment.
- Maintain strong working relationships with vendors and customers.
- Contribute to improving processes to increase efficiency and client satisfaction.
Qualifications:
- Proven experience in customer service, scheduling, or service coordination (experience preferred).
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Excellent communication skills, both written and verbal.
- Proficiency in using software tools such as Microsoft Word ,Outlook, and Excel.
- Ability to work effectively in a team environment and independently.
- Problem-solving mindset with attention to detail.
Why Join Us?
- We offer Dental, and Vision Insurance
- Employer pays health insurance for family
- Paid Time Off
- Bonuses
- Paid Holidays
- Employee contribution to 401K
How to Apply:
If you are a detail-oriented, customer-focused individual looking to make an impact in a dynamic environment, we would love to hear from you. Please submit your resume to service@royalforkliftinc.com.
We look forward to hearing from you!
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Pine Grove, PA 17963 (Required)
Ability to Relocate:
- Pine Grove, PA 17963: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $23