What are the responsibilities and job description for the Front of House Manager position at Royal Gorge Route Railroad?
Front of House Manager Job Description
Reports To: Food and Beverage Director
Fulltime Salary, Exempt
Prepared By: HR Director
The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. With stunning views, exceptional service, and delicious dining - the Royal Gorge Route experience is unlike anything else in the world.
We're looking for a Front of House Manager who embodies a genuine spirit of service, has a serious appetite for adventure and is seeking meaningful career growth. We are team players, problem solvers, innovators and lovers of people, travel and the Colorado life.
No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns.
Job Responsibilities:
- Guest Experience Leadership: Ensure that every guest aboard the train receives outstanding service, hospitality, and attention to detail.
- Staff Training & Development: Train, mentor, and oversee the front-of-house staff (servers, bartenders, hosts) to meet the highest standards of service and guest satisfaction.
- Service Excellence: Implement and maintain best-in-class hospitality standards, ensuring consistency in service across all onboard experiences.
- Manage the daily service operations, including dining service, bar operations, and special event execution.
- Quality Control: Monitor service quality, cleanliness, and efficiency, making real-time adjustments to enhance guest experience.
- Team Leadership: Provide ongoing feedback, coaching, and support to the front-of-house team, fostering a positive and high-performing work environment.
- Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
- Collaboration: Work closely with kitchen staff, train operations, and management to ensure smooth service flow and a seamless guest experience.
Requirements:
- Minimum 5 years of experience in hospitality, restaurant, or tourism industry with a focus on front-of-house management.
- Proven ability to train, mentor, and develop a high-performing hospitality team.
- Strong leadership skills with a hands-on, service-driven approach.
- Availability to work weekends, holidays, and peak tourism seasons as needed.
Company Policies:
- No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties.
- Jewelry should be limited and not detract from a professional appearance or interfere with job performance.
- For safety and health reasons employees with long hair must keep their hair pulled back, or restrained, with the exception of those who work in an office setting.
