Inside Parts Sales Representative

Job Title: Inside Parts Sales Representative

Company: Royal Truck and Utility Trailer

Reports to: Parts Manager

Job Type: Full Time

FLSA Status: Non-Exempt

Company Overview:

• Longevity and Industry Presence: Royal Truck & Utility has been in business since 1970 and has grown to be one of the largest suppliers of new and pre-owned trailers, suppliers of heavy truck and trailer parts and accessories, and providers of trailer service in the Midwest.
• Employee Centric-Approach: As a third-generation family-owned business, we are proud of treating our employees as family members and building a strong and supportive team environment. We care about our people, from their wellness, and financial condition, to their family life. We attract and hire people who are willing to work as a team and support others.
• Employee Development: For different skill-level employees, we offer coaching, mentoring, and apprentice programs to help them onboard and learn from work. We encourage people to communicate openly and consistently. Also, Royal truly believes that growing employees’ professional skills is crucial to engage and retain employees. That is why we offer work rotation, job shadowing, and external training to help our employees further their careers.

Position Summary

The Inside Parts Sales Representative is responsible for providing outstanding customer service while assisting with truck and trailer parts needs. This role ensures that customers receive the right parts promptly while also supporting the Service and Sales Departments to maintain workflow efficiency. Strong communication skills, attention to detail, and the ability to work in a fast-paced environment are essential for success.

Essential Duties & Responsibilities

• Assist customers in person and over the phone with parts inquiries, order placement, and product recommendations.
• Accurately identify and source parts based on customer needs, equipment specifications, and inventory availability.
• Process transactions, including invoicing, order entry, and payment collection.
• Develop and maintain strong relationships with customers to encourage repeat business.
• Monitor inventory levels and coordinate with purchasing and warehouse teams to ensure the availability of key parts.
• Work closely with the outside sales team to support account growth and enhance customer satisfaction.
• Research and locate hard-to-find parts for customers.
• Collaborate with the Service and Sales Departments to provide necessary parts for repairs and sales transactions efficiently.
• Maintain an organized and professional parts counter and showroom.

· Stay up to date on product offerings, industry trends, and manufacturer updates.

Qualifications & Requirements

• Previous experience in truck/trailer parts sales, automotive parts sales, or a related field is required.
• Strong verbal and written communication skills with a focus on delivering high-quality customer service.
• Ability to diagnose customer needs and provide solutions in a timely manner.
• Basic mechanical understanding or familiarity with truck and trailer components is a plus.
• The ability to manage multiple tasks efficiently in a fast-paced environment.
• Experience with inventory management systems, Microsoft Office Suite, and ability to quickly learn new software.
• A self-motivated individual who takes initiative and demonstrates a strong sense of accountability.
• Ability to lift up to 50 lbs. and stand for extended periods.
• High school diploma or equivalent required; technical training is a plus.

Schedule

Monday – Friday: 7:30 AM – 5:00 PM

Saturdays: Potential future Saturday hours may be required based on business needs.

Overtime may be required based on business needs.

Compensation & Benefits

• Estimated Compensation: $60,000 - $73,000 per year, based on experience and qualifications, includes incentives upon goal achievements
• Health & Wellness: Medical, dental, and vision insurance options.
• Retirement: 401(k) with company match.
• Paid Time Off: Vacation, holidays, and personal days.
• Career Growth: Opportunities for advancement within a well-established and growing company.

Job Type: Full-time

Pay: $60,000.00 - $73,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift

Ability to Commute:

• Hudsonville, MI 49426 (Required)

Ability to Relocate:

• Hudsonville, MI 49426: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $73,000