What are the responsibilities and job description for the Collections Negotiator position at RPC Company?
Monday through Friday during our core hours of 8:00 a.m. to 8:00 p.m., Occasional Saturdays and overtime based on departmental needs
Duties/Responsibilities:
• Negotiate with creditors, collection agencies, and attorney offices that our company has a client account at for reduced settlements on summons and/or judgment accounts on behalf of our clients
• Manage the relationship between our Legal plan vendors and our intercompany teams
• Calculate acceptable percentages for settlement according to guidelines set forth by the department
• Effectively manage an open queue of accounts to consistently hit your monthly expectation to meet department budgets
• Review clients' accounts to determine funds necessary to complete settlement and payment of company fees in the proper amount of time set forth by the department
• Gather and submit required documentation for approval and payment of settlements and fees
• Preserving client confidentiality and complying with all federal and state regulations
• Maintain a spreadsheet of all client settlements to track payments and letters
• Promptly respond to outside counsel’s emails as they are very time-sensitive
• Other duties as required to support department operations
Education and Skills:
• Associate's Degree preferred
• 3 years’ experience in a customer service, collections or negotiation role (required)
• Effective communication skills (verbal and written)
• A high degree of initiative with the ability to meet and exceed monthly goals
