Practice Manager, Southtowns Practice

Roswell Park Care Network is a leading provider of specialty care community practices, dedicated to delivering exceptional patient care and innovative treatment solutions. We are committed to fostering a collaborative and supportive work environment for our team members.

We are seeking an experienced Practice Manager to oversee the day-to-day operations of a medical practice or multiple practices within the Roswell Park Care Network, ensuring the delivery of high-quality care, exceptional patient experiences, and efficient workflows. This role is responsible for supervising staff, managing resources, and maintaining compliance with organizational and regulatory standards.

Come Join the Roswell Park Care Network leadership team! https://www.roswellpark.org/carenetwork

• Medical Insurance with Highmark Blue Cross
• Dental Insurance and Vision Insurance
• 401(k) with company match
• Company paid life insurance
• 11 Paid Holidays
• Generous time off
• Schedule is Monday through Friday

• Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands.

BRIEF SUMMARY of JOB DUTIES

Operational Oversight

• Oversee the daily operations of the medical practice, including patient scheduling, billing, and administrative workflows, to ensure seamless functionality.
• Monitor practice performance metrics, identify inefficiencies, and implement process improvements to enhance productivity and patient care.
• Manage practice policies and procedures, ensuring compliance with organizational standards and regulatory requirements.

Staff Leadership and Development

• Supervise and mentor practice staff, including administrative and clinical team members, to ensure high performance and engagement.
• Coordinate staff schedules to meet patient care demands and operational needs.
• Conduct regular team meetings, providing updates, training, and feedback to promote continuous improvement.
• Partner with the Director of Operations on staffing needs, including recruitment, onboarding, and retention strategies.

Collaboration with Physicians and APPs

• Foster strong, collaborative relationships with physicians and APPs to align clinical and operational goals.
• Support providers by addressing operational needs, resolving issues promptly, and ensuring efficient workflows that enhance patient care.
• Serve as a liaison between providers and administrative teams, facilitating clear communication and collaboration.

Financial Management

• Manage practice budgets in collaboration with the Director of Operations, monitoring expenses and ensuring financial sustainability.
• Oversee billing processes to ensure timely and accurate revenue cycle management.
• Track and analyze key performance indicators (KPIs) to support operational and financial goals.

Patient Experience and Quality Care

• Ensure patients receive exceptional service by promoting a culture of empathy, responsiveness, and professionalism.
• Address patient concerns and complaints promptly, escalating issues to the Director of Operations when necessary.
• Implement quality and process improvement initiatives to meet or exceed operational, clinical, safety, and patient experience standards.

Regulatory Compliance and Safety

• Maintain compliance with all federal, state, and local regulations, including privacy standards (e.g., HIPAA) and safety protocols (e.g., OSHA).
• Conduct periodic audits to ensure adherence to organizational policies and regulatory requirements.
• Coordinate training programs for staff to stay informed of regulatory updates and best practices.

Collaboration and Communication

• Serve as the primary liaison between the practice, patients, providers, and the Director of Operations, ensuring alignment with organizational goals.
• Collaborate with the Director of Operations on practice growth initiatives, resource planning, and performance improvement strategies.
• Build and maintain positive relationships with providers to support operational and clinical success.

KNOWLEDGE/SKILLS/ABILITIES

• Leadership: Demonstrated ability to lead and motivate diverse teams to achieve operational goals.
• Operational Expertise: Strong understanding of healthcare operations, including scheduling, billing, and practice management systems.
• Financial Acumen: Proficiency in budget management and revenue cycle processes
• Patient-Centered Focus: Commitment to improving patient satisfaction and delivering high-quality care.
• Problem Solving: Skilled in identifying challenges, analyzing data, and implementing effective solutions.
• Communication: Excellent verbal and written communication skills with the ability to foster collaboration across teams.
• Regulatory Knowledge: Familiarity with healthcare regulations, including HIPAA, OSHA, and accreditation standards.
• Time Management: Ability to prioritize tasks, meet deadlines, and manage competing demands in a fast-paced environment.

EDUCATION/ CERTIFICATION & EXPERIENCE

• Associate’s degree required
• Bachelor’s degree in healthcare administration, business administration, or a related field preferred
• Minimum 5 years of experience in healthcare operations or practice management, office management.
• Proficiency in electronic medical records (EMR) systems and practice management software.
• Experience in process improvement, patient satisfaction, and staff leadership.
• Solid financial acumen.