What are the responsibilities and job description for the Technical Solutions Consultant position at RTA US?
Job Description
Job Description
Job Title : Technical Solutions Consultant
Location : Remote
Pay : $63 - $68 / hour
Contract Length : 9 months, W2 Contract-to-Hire
We are seeking a Technical Solutions Consultant who will act as the technical point of contact for both clients and internal stakeholders. This role will require deep expertise in our advertising solutions, along with the ability to consult with clients on best practices, resolve technical issues, and creatively address client needs. As a consultant, you should be curious, resourceful, and comfortable working in ambiguous situations. Your role will be crucial in ensuring client satisfaction and the successful use of our advertising products.
Location : North America
Responsibilities :
- Build expertise in various advertising products (signal, measurement, and delivery) and provide consultative guidance to clients and partners on best practices and customized setups.
- Resolve technical issues arising from client usage of advertising solutions.
- Partner with sales teams and Tier A advertisers to address client issues, prioritize requests, and create market or vertical plans for technical services.
- Escalate potential bugs to the product and engineering teams and drive resolution.
- Track and report on various KPIs including quickness and efficiency, resolution success rate, customer satisfaction, issue resolution, initial response time, follow-up response time, and resolution response time.
Compelling Story & Candidate Value Proposition :
What makes this role interesting?
Competitive Market Comparison & Unique Selling Points :
Value Added or Experience Gained :
Candidate Requirements :
Must-Have Skills :
Nice-to-Have Skills :
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Company Description
As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.
Equal Employment Opportunity Statement
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.
Company Description
As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. Equal Employment Opportunity Statement As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.
Salary : $63 - $68
