What are the responsibilities and job description for the Director, Team Member Experience Programs position at RubinBrown LLP?
Founded in 1952, RubinBrown LLP is one of the nation’s leading accounting and professional consulting firms. The RubinBrown name and reputation are synonymous with experience, integrity and value. RubinBrown redefines the full-service experience by combining technical and industry expertise with a commitment to personal and high-level relationships.
https://www.rubinbrown.com/
RubinBrown has over 950 team members in six offices, including Chicago, Denver, Kansas City, Las Vegas, Nashville and St. Louis.
This position will be required to travel to our various offices several times a year (approximately 15%).
The ideal candidate can be located in St. Louis, Kansas City or Denver.
Director - Team Member Experience Programs
Reporting to the Chief Talent Officer, the Director of Team Member Experience Programs is a new role which will have a significant impact in driving our culture.
The Director will initially have responsibility for two critical elements of our Employee Experience: New Team Member Onboarding and our Career Advocate Program.
Onboarding is team members’ first opportunity to experience our culture, begin their career development journey and make an impact on firm growth. The Career Advocate Program is the primary way our team members get the feedback they need to grow and advance their careers.
The Director will play a role in reimagining these programs, implementing changes and managing ongoing impact.
This role will also be responsible for our Engagement Survey Administration.
New Team Member Onboarding
- Partner with Learning & Development to create extended onboarding program
- Partner with service line and department leaders to identify specific content needs
- Communicate with key stakeholders to ensure understanding of onboarding requirements
- Manage new team member participation in onboarding program
- Create feedback loops to understand new team member experience with onboarding
- Serve as a primary point of contact for both Career Advocates and Firm Leaders to ensure customized plans are developed and implemented
Career Advocate Program
- Develop and implement Career Advocate Certification Program
- Partner with Learning & Development to create required training for Career Advocates
- Partner with service line and department leaders to assign Career Advocates
- Provide ad-hoc coaching to Career Advocates as needed
- Manage annual cycle of Career Advocate Conversations via Quantum
- Identify metrics and process to communicate program impact
Engagement Survey Administration, Analysis and Action Planning
- Serve as key point of contact with Quantum for survey design and initial analysis of results
- Develop firm communication plan to drive participation
- Review results with Chief Talent Officer and HR Director
- Partner with CTO to develop communication plan to share results and action plans
Preferred Experience/Background/Skills
- 5 years of progressive HR experience; Employee Engagement, HRBP, and/or Learning & Development experience preferred.
- Proficiency in Microsoft Office programs required.
- Excellent verbal and written communication skills required.
- Additional critical competencies:
- Change Management
- Leading through Influence
- Experience in professional services is a plus.
- Management experience is helpful but not required.
One Firm
To foster a highly respected, inclusive culture that helps foster and promote an environment that is diverse and equitable for all team members and the firm to achieve growth and deepened expertise. RubinBrown is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
EEO Employer W/M/Vet/Disabled
Education
Preferred- Bachelors or better in General Business or related field
- Bachelors or better in Human Development and Learning or related field
- Bachelors or better in Business Administration or related field
Skills
Preferred- Customer Service
- Management
Behaviors
Preferred- Thought Provoking: Capable of making others think deeply on a subject
- Team Player: Works well as a member of a group
- Leader: Inspires teammates to follow them
- Functional Expert: Considered a thought leader on a subject
- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Innovative: Consistently introduces new ideas and demonstrates original thinking
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Self-Starter: Inspired to perform without outside help
