What are the responsibilities and job description for the Tour Guide Team - Full Time position at Ruby Falls?
JOB DESCRIPTION
Job Title: Tour Guide Team Member
Type of Position: Full-time Status: Non-Exempt Hours: Varies
Job Summary:
Tour guides are responsible for providing tours of the Ruby Falls Cavern. Tour guides are tasked with making guests feel welcomed following the company's core values, while also observing established safety procedures and guidelines, operating the elevator as assigned, helping maintain the cleanliness of the facility, and completing additional assigned tasks.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short Term Disability Insurance
- Long Term Disability Insurance
- 401(k) plan
- Paid Time Off
- EAP
- Birthday Pay
- Life Insurance with AD&D
- Scholarship Opportunities
- Free Admission to Local Attractions
- Flexible Scheduling
- Team Member Events
- Free Wellness Screenings
Responsibilities and Duties:
- Speak in front of at least 40 guests and effectively deliver messages through verbal and non-verbal.
- Effectively communicate with people of all backgrounds and ages.
- Give 60-80 minutes tours following established procedures.
- Make guest feel welcomed by answering questions.
- Load the tour and operate the elevator, as assigned, between tours.
- Effectively communicate with Admissions team, maintenance, and management regarding areas of concern.
- Be aware of emergency procedures and respond appropriately in the event of an incident/accident.
- Provide training as needed.
- Help maintain cleanliness of facilities.
- Remain upbeat and positive.
- Follow all safety standards and procedures.
- Provide friendly customer service, which meets the company's expectations.
- Conduct restroom and caf checks as needed. Other assignments assigned as needed.
Physical Requirements:
- Walk up to 5 miles
- Ability to use hands and fingers to press, grab
- Navigate low-light and uneven cave pathways
- Stand (up to 5 hours)
- Lift/Carry up to 40 pounds
Educational and Other Requirements:
- Must be available to work weekends and holidays.
- Must be able to speak and communicate effectively with customers and coworkers.
- Ability to read, interpret, and respond to necessary documents.
- Ability to work with minimum amount of supervision.
- Must be able to memorize and retain large amounts of information.
