What are the responsibilities and job description for the Patient Service Representative/RCMG position at RUSH Health?
Position Summary
Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments.
Position Requirements
- Education and Previous Experience
- High school diploma or equivalent required. Some college preferred.
- Hardware/Software Experience
- Practice management/medical billing computer programs.
- Microsoft Office Suite (specifically Word and Excel)
- Other Characteristics
- Excellent oral/written communication skills
- Excellent organizational skills
- Detailed oriented
- Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections)
- Flexible; able to adapt to change
- Bilingual (Spanish) capabilities a plus
