What are the responsibilities and job description for the Service Manager position at RWK IT Services?
Company Description
RWK IT Services specializes in managed IT services for companies with 10-300 computers. Our team is dedicated to providing prompt assistance whenever problems arise, ensuring that your business operations continue smoothly. With RWK IT Services, you can rest assured knowing that your information, identity, and network are secure and protected.
Role Description
This is a full-time, on-site role located in Frankfort, IL, for a Service Manager. The Service Manager will oversee daily operations, manage and support IT service teams, ensure high levels of customer satisfaction, handle escalations, and maintain consistent communication with clients. The role also includes assessing client needs, implementing IT strategies, and ensuring optimal performance of managed IT services.
Qualifications
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- Proficient in IT service management and customer service skills
- Experience in team management and support
- Strong problem-solving abilities and communication skills
- Knowledge of network security, data protection, and IT support
- Extensive knowledge in assessing client needs and implementing IT strategies
- Bachelor's degree in Information Technology, Computer Science, or related field
- Experience in managing IT services for small to medium-sized businesses is a plus