What are the responsibilities and job description for the Tenant Services Coordinator position at RXR?
Headquartered in New York with a nationally-scaled platform, RXR is a 450 person, vertically integrated investment manager with expertise in a wide array of value creation activities, including acquisitions, asset and portfolio management, property operations, development, construction, leasing, and technological innovation. RXR is an active investor in real estate credit, rental housing, commercial property, and property technology through value-added and opportunistic investment strategies.
Job Summary:
Tenant Service Coordinators are front line representatives of the Company and are responsible for receiving, logging and dispatching tenant's requests for service in an efficient, friendly, and responsible manner. The Tenant Services Coordinator must be capable of accurately conveying the tenant's needs to the Property Managers and Maintenance Personnel. All responsibilities should be performed in a manner consistent with RXR's Core Values as well as the building's business plan.
Responsibilities:
Tenant Hospitality: Demonstrate that "tenant satisfaction comes first" through excellent communication and customer service skills and a willingness to "go the extra mile" to satisfy a tenant's request for service. Develop a good working knowledge of the building and its amenities. Maintain a pleasant and friendly attitude and excellent interpersonal skills. Administrative Duties: Prepare memos, letters, and welcome packages for tenants and vendors as needed. File and send Insurance Certificates for tenant move ins/outs and contractors; create and update insurance spreadsheet for quick references of expiration dates. Maintain and update tenant directory as well as building permits, inspections and emergency vendor lists. Financial Responsibilities:
Top Competencies
Professionalism: Hospitality-minded, resilient, flexible, positive, goal-oriented, accountable and reliable.
Communications: Builds relationships with tenants, vendors, and colleagues; team player, demonstrates self-awareness. Problem solver. Effectively conveys information (verbal and written), in a timely fashion, with a clear understanding of needs and communication styles of each stakeholder.
Computer Skills: Excel, Monday.com, AVID, Kardin, Watchwire, Worxwell, ANGUS, Yardi, Concur, Utilivisor
Office Administration: Proactive, prioritizes work effectively to meet commitments and manage the office. Able to manage multiple tasks and projects with accuracy.
Problem Solver: Navigates complex, and potentially contradictory, information to effectively assess issues and solve problems. Asks the right questions to analyze situations.
Knowledge Areas
Bonus eligible.
Pay Range
$55,000—$60,000 USD
RXR is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
RXR is committed to the full inclusion of all qualified individuals. As part of this commitment, RXR will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact 516-506-6847.
Job Summary:
Tenant Service Coordinators are front line representatives of the Company and are responsible for receiving, logging and dispatching tenant's requests for service in an efficient, friendly, and responsible manner. The Tenant Services Coordinator must be capable of accurately conveying the tenant's needs to the Property Managers and Maintenance Personnel. All responsibilities should be performed in a manner consistent with RXR's Core Values as well as the building's business plan.
Responsibilities:
- Process invoices, track purchase orders and update monthly accruals.
- Assist in preparing monthly variance, accruals, and budgets for the asset report.
- Track all building and tenant utilities for billing and asset reporting.
- Building Management:
- Receive tenant calls, log them into the work order program, and contact maintenance personnel or contractors as needed.
- Coordinate building needs with Tenants, such as interior/exterior window cleaning.
- Coordinate Tenant needs within the building such as freight elevator reservations or conference room set up.
- Tenant Safety:
- Coordinate access control system.
- Coordinate Fire Extinguisher inspection for Tenants and Building and maintain Fire Life Safety Floor plans.
- Notify security of daily construction activities at the Property.
- Keep the Tenant emergency contact list up to date.
Top Competencies
Professionalism: Hospitality-minded, resilient, flexible, positive, goal-oriented, accountable and reliable.
Communications: Builds relationships with tenants, vendors, and colleagues; team player, demonstrates self-awareness. Problem solver. Effectively conveys information (verbal and written), in a timely fashion, with a clear understanding of needs and communication styles of each stakeholder.
Computer Skills: Excel, Monday.com, AVID, Kardin, Watchwire, Worxwell, ANGUS, Yardi, Concur, Utilivisor
Office Administration: Proactive, prioritizes work effectively to meet commitments and manage the office. Able to manage multiple tasks and projects with accuracy.
Problem Solver: Navigates complex, and potentially contradictory, information to effectively assess issues and solve problems. Asks the right questions to analyze situations.
Knowledge Areas
- Property Management Software (MRI Angus) preferred
- Microsoft Office Suite, especially Excel required
- Project Management Software (Monday.com) preferred
- Experience in a customer facing position preferred
- College degree preferred
Bonus eligible.
Pay Range
$55,000—$60,000 USD
RXR is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
RXR is committed to the full inclusion of all qualified individuals. As part of this commitment, RXR will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact 516-506-6847.
Salary : $55,000 - $60,000
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