What are the responsibilities and job description for the Level 2 IT Engineer - Senior IT Engineer position at RYC Business IT?
Job Description
Tier 2 IT Support Engineer (not an entry level position)
RYC Business IT
Miami FL
Compensation
40,000 to $70,000 Annually - Commensurate with Experience
Employment Type
Full-Time
Why Work Here?
We are on the hunt for a dynamic, self-motivated and innovative professional to join our team in a role that is sure to challenge and inspire. Just like our founder, we are seeking someone who is not afraid to think outside the box, take initiative, and bring new, transformative ideas to the table.
The ideal candidate will not be deterred by obstacles but will see them as opportunities to learn and grow. A tireless work ethic, relentless curiosity, and a desire to impact are key traits that will make you a successful member of our team.
You will be working closely with our company founder, providing you with the chance to learn directly from an industry trailblazer. If you are eager to develop your career, to make a significant impact and are ready for a challenge, we would love to hear from you.
Responsibilities :
- Be ready to wear multiple hats and thrive in a dynamic and often self-directed environment.
- Bring innovative ideas to the table and don't hesitate to voice them - we love creativity and fresh perspectives!
- Show a relentless drive towards achieving goals and setting new ones.
Qualifications :
Experience with these is a plus :
Should have understanding of :
Our team is small but mighty, and the work you do will have a significant impact. We are more than just a company - we are a community of driven individuals looking to make a difference. We hope to find a team member who mirrors our core values and will help us push the boundaries of what is possible.
If you're starting your professional career and seeking an extraordinary career trajectory and a chance to make a difference, don't hesitate. Apply today and let's explore the future together.
Our Core Values :
Quality - Provide products and services that exceed what customers expect. The right tools for staff, comfortable work environment. How well we give staff and customers meaningful, complete, A-Z solutions.
Compassion - Don't be an IT guy, seeing issues through your own lens. Put yourself in the other persons shoes and address the issue from their perspective. Their situation is not the technology, it's the interruption to work, having a bad day, missing a deadline. Understand they may be frustrated, not just need a fix. Show the other party that you care about their predicament.
Excellence - Not perfection. Mistakes are not failure. Striving to provide the best "you" you can. Owning mistakes, making corrections, and learning from them. Be self-motivated to be better tomorrow than you were today.
Accountability - Take responsibility for your actions. You are in control of the results of your undertaking. We are results driven, therefor it is expected that we all hold each other accountable to those results. We look for solutions, not excuses or blame.
Our Passion :
Helping people improve the way they work and live.
What WE do Best :
We use innovation & compassion to provide quality IT solutions to small-to-medium businesses.
This position requires previous experience working as an IT Support technician. This is not an entry level position. We are looking for candidates with 3-4 years of experience in the Information Technology field. A Level 2 Engineer is not someone that is expected to architect or design solutions and IT systems, but is someone that is expected to be able to troubleshoot, secure, and repair any existing systems.
The number one goal of everyone in our team is to make our clients exceptionally happy. The Tier 2 IT Support Technician plays an important role in making sure that happens.
The Tier 2 IT Support Technician handles the level 2 support requests that come in from our clients and get escalated from the level 1 Support Desk team. They also work on repeatable process project work such as IT infrastructure installation and configuration.
When additional help is needed the Tier 2 IT Support Technician can get help from or escalate issues to the Tier 3 IT Support Technician.
RESPONSIBILITIES & TASKS
Customer service
Use of our Ticketing System
Use of our Remote Monitoring & Management Tool (RMM)
Project Work
Communication, Reporting & Risk
Teamwork
SKILLS & ATTRIBUTES DESIRED
NICE TO HAVE
CAREER GROWTH
For someone looking to progress their role, the Tier 2 IT Support Technician naturally leads into roles such as : the Tier 3 IT Support Technician, Service Delivery Manager, and more
Skills Required
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More Details
Employment Type : Full Time Location : Miami , FL , United States Experience Required : Associate Date Published : 17 Jun 2024
Salary : $40,000 - $70,000
