What are the responsibilities and job description for the Help Desk Technician (Tier III) position at S-E-A?
S-E-A, a national forensic engineering firm with over 50 years of experience is seeking to add to our IT team!
*We are not accepting assistance from outside recruiters for this role*
Job Duties & Responsibilities
Position Requirements
Physical Requirements
*We are not accepting assistance from outside recruiters for this role*
Job Duties & Responsibilities
- Work within a team to support approximately 350 users
- In-office position with hybrid (remote/in-office) after requisite training period and approval
- Prioritize and document problems and solutions within an acceptable timeframe
- Quickly respond to requests for technical assistance by phone, email, ticketing system, or in person
- Advanced troubleshooting of hardware and software problems
- Configure new computers, peripherals, and software
- Regular and predictable presence at work
- Accept and integrate constructive feedback
Position Requirements
- Minimum of five (5) years of experience in an IT role
- Degree in Computer Science, Information Technology, or comparable work experience
- High school diploma required
- Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook) and Windows 10/11
- Ability to communicate issues effectively and confidently
- Excellent interpersonal skills and customer service orientation
- Experience in building/repairing computers
Physical Requirements
- Ability to lift 30 pounds
- Up to 5% travel time is possible
- Extensive forensic training
- Bonus program
- Medical, dental vision coverage
- On-site fitness facility
- 401(k) with company match
- Paid vacation, sick days and holidays
- Company-paid STD, LTD and Life Insurance
- Company provided phone/iPad
- Tuition Reimbursement program
- Parental leave policy
- Flexplace policy following training