What are the responsibilities and job description for the Hotel General Manager position at S & L Hospitality?
Are you an experienced hospitality leader who is driven to deliver outstanding customer experiences looking for a role that provides value in the following related to your job: work-life balance, friendly, casual work environment; willingness to help others; drive for process improvement; willing to put in the extra efforts? We are seeking for a Hotel General Manager for the Fairway Inn & Suites!
The Fairway Inn & Suites, formerly known as Par 5 Resort, is now under new owners and new management and we are excited to add new team members to the resort! This property offers guests offers breathtaking views, picturesque fairways and a unique location in Mishicot, WI., which is just 35 minutes away from Green Bay.
We are currently accepting resumes for a General Manager. Ideal candidates will have prior hospitality leadership experience, a familiarity with Choice Brand Standards, working at an Independent Brand property, and experience with SkyTouch or Choice Advantage PSM, the ability to lead and develop a team, is self-motivated, enjoys networking and has an interest in sales/marketing, and the availability to understand and be flexible with the business/staffing demands of the hotel.
Key responsibilities may include, but are not limited to:
- Answer inquiries pertaining to hotel policies and services, and resolve complaints
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments
- Communicate with other managers to ensure coordination of hotel activities
- Monitor the revenue activity of the hotel - supporting, directing, as well as participating in the sales and marketing efforts
- Train and develop staff members
- Observe and monitor staff performance to ensure efficient operations and adherence to property and brand policies and procedures
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance
- Assign duties to workers, and schedule shifts
- Interview and hire applicants
- Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection
- Collect cash payments and record information pertaining to funds and expenditures
- Prepare required paperwork pertaining to departmental functions
- Perform marketing and public relations activities
- Organize and coordinate the work of staff and conference personnel for meetings to be held on property
- Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry
- Participate in all brand training and development opportunities
- Manage and maintain temporary training facilities
Some qualifications that are ideal:
- Previous sales and marketing experience or previous brand experience preferred
- Ability to learn and understand the hotel’s property management system
- Must possess good communication skills in order to effectively and professionally deal with hotel guests, general public and hotel employees
- Ability to effectively handle guest and/or employee issues, concerns or conflicts
- Ability to establish and build successful rapport with guests and hotel employees
- Must possess the ability to inspire and motivate employees to work together as a team as well as fostering empowerment within the hotel
Physical Requirements may include but are not limited to:
- Ability to lift up to 20 lbs.
- Ability to sit and/or stand for long periods of time.
- Exposure to indoor and outdoor temperatures.
- Exposure to various noises including telephone, computers, kitchen equipment, televisions, printer/scanners/ and radios.
- Exposure to various cleaning and sanitizing chemicals.
- Exposure to dust and other items that may be related to construction and remodeling.
Benefits such as:
For all team members:
- Eligibility to enroll in the 401(k) after 6 months of service.
- 100% match at 3% contributions, 50% up to 5%.
- Paid Time Off – Sick & Vacation
- Holiday Pay
- Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
- Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.
For regular full time team members/leadership team:
- We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.
Our management company is a privately held hotel development and management company with our corporate office located the Midwest The combined experience in hotel development and property-level operations, together with the corporate leadership team consisting of specialized hospitality industry experts, make our organization a leader in the industry and experts in delivering a first-class guest experience. The combined experience developing, opening and managing hotels and indoor waterpark resorts is unmatched.
Our mission is to provide comfortable, clean, safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business.