What are the responsibilities and job description for the IT Service Manager position at S&S Activewear LLC?
JOIN US AND "CREATE YOUR VISION"
ABOUT US
S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100 brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.
Our success has compounded since the Company’s humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling the growth, operations and fulfillment for a diverse range of customers across channels and business sizes. We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability.
ABOUT THE ROLE
S&S Activewear is the leading nationwide distributor in the apparel and fashion industry, committed to delivering exceptional service and innovative solutions. We are seeking a highly motivated, detail-oriented IT Service Manager to lead our IT Help Desk organization. This role requires a strategic thinker with a passion for customer service, ability to manage multiple projects while ensuring a high-quality service level for internal users.
This position is in our Bolingbrook, IL office.
WHAT YOU WILL DO
- Oversees day-to-day IT support activities covering North American distribution center operations, end user equipment provisioning, user access management and IT help desk queue.
- Creates standard operating procedures, enforces department policies and guidelines, while maintaining user support standards.
- Leads, mentors and motivates team of IT support professionals to ensure help desk provides consistent service levels that meets business needs.
- Establishes and maintains strong working relationships across departments and with key stakeholders.
- Maintains IT equipment inventory and supervises purchasing of new end user equipment while working within provided budget guidance.
- Supports IT projects through creation of project plans and tracks completion of tasks for scope of responsibility.
- Acts as escalation point for project and helpdesk support issues.
WHAT WE’RE LOOKING FOR
- Bachelor’s Degree or equivalent experience is required.
- 5-8 years' experience in IT.
- 2-3 years in customer facing role, preferably leading IT support team or managing IT helpdesk with responsibility for creating documentation and managing service levels.
- CompTIA A , Network, cybersecurity, project management or equivalent certification(s) preferred.
MUST-HAVE
- Hands-on experience managing an IT help desk with ability to independently prioritize issues based on severity and impact to the business.
- Strong customer service skills with a problem-solving attitude and good communication skills.
- Ability to plan and execute multiple IT projects while adhering to timelines and scope while using company standard project tracking tools.
- Experience troubleshooting hardware, Microsoft Windows, Microsoft 365 and related software issues.
- Basic networking and wireless knowledge required.
- Ability to carry lift 50lbs, bend, stoop and stand on your feet for 8 hours.
- Occasional travel and off-hour support will be required
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen.
Working Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions.
Equal Opportunity Employer
S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. This job offer is contingent upon the completion of a satisfactory background check
