Victim/Witness Claims Specialist

The Position

Examples of Knowledge and Abilities

Knowledge of

• Methods and techniques of interviewing and technical-clerical case management
• Human behavior and cultural and socio-economic diversity
• Basic regulations and procedures of the victim restitution program
• Community resources available to victims and witnesses
• Penal code and general operations of the criminal justice system
• Office procedures, methods and practices
• Arithmetic to make calculations and process financial records including addition, subtraction, multiplication, division, and percentages

• Gather, record, and evaluate data necessary for determining eligibility for a specific program
• Solicit and verify information effectively in a wide variety of circumstances
• Assist victims and witnesses of crime
• Deal with hostile and uncooperative victims and witnesses who are under emotional stress
• Work independently in the absence of direct supervision
• Make calculations and maintain an account of expenses, income losses, and reimbursements
• Understand and apply complex laws and regulations
• Integrate information to form a total picture
• Analyze problems and take effective action
• Distinguish between the routine clerical process and the need for consultant intervention
• Organize and prioritize work in an effective and timely manner
• Complete a high volume of work amid interruptions
• Communicate effectively with persons from a variety of socio-economic and cultural backgrounds
• Use an automated system to enter/retrieve information and to track/monitor participants through program components

Employment Qualifications

Minimum Qualifications

Either: Two years of paid, full-time experience employed by the County of Sacramento in the class of Health Service Coordinator (formerly Claims Assistance Specialist).

Or: Two years of paid, full-time experience providing case management and interviewing and advising clients of available programs, services, and resources in a public or private social service, health care, or criminal justice agency.

Or: Four years of paid, full-time experience in a Victim Witness Program engaged in clerical and public contact duties related to interviewing clients for program eligibility and assistance with case management duties such as claims processing and verification of service authorizations.

Note: Completion of 30 semester units (45 quarter units) from an accredited college or business school may be substituted for a maximum of one year of the required experience. Part-time experience is converted to full-time on the basis of 173.6 hours = 21.7 days = 1 work month.

Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here (Download PDF reader) or speak to someone in our office before the cut-off date listed in this notice.

General Qualifications

Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Probationary Period

The probationary period for this classification is six (6) months.

Application and Testing Information

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
• Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
• Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
• A resume may be included with your application, however it will not substitute for the information requested on the application.

• Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.
• Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
• If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
• Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
• If you have no experience, write "no experience" for the appropriate question.
• For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
• If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.