Office Administrator

Job Title: Office Administrator

Location: Harahan, LA
Company: Safari Pool Company
Job Type: Full-Time

About Us:
At Safari Pools we are dedicated to creating and maintaining beautiful and functional pool spaces that enhance our clients' outdoor experiences. With years of expertise in the industry, our team prides itself on exceptional customer service, quality craftsmanship, and attention to detail. We are currently seeking a motivated and organized Office Administrator to join our dynamic team and help us maintain our high standards of service.

Position Overview:
The Office Administrator will play a vital role in the daily operations of our office. This multifaceted position involves managing administrative tasks, supporting our service staff, and ensuring smooth communication between departments. The ideal candidate will possess excellent organizational skills, strong attention to detail, and the ability to juggle multiple tasks efficiently.

Key Responsibilities:

• Permit Management:
• Pull and track necessary permits for pool projects, ensuring compliance with local regulations and timely submission.
• Maintain a system for tracking permit statuses and deadlines to avoid project delays.
• Estimates & Contracts:
• Prepare detailed estimates for prospective projects, accurately calculating costs for materials, labor, and other expenses.
• Draft clear and comprehensive contracts for clients, ensuring all terms are understood and agreed upon.
• Manage job P&L statements
• Social Media Management:
• Develop and implement a social media strategy to enhance our online presence and engage with clients and prospects.
• Create and post engaging content, including photos of completed projects, client testimonials, and promotions.
• Collections:
• Monitor customer accounts and follow up on outstanding invoices.
• Develop and implement processes for timely collections, ensuring a steady cash flow.
• Purchasing:
• Assist with ordering supplies and equipment, maintaining accurate inventory levels to support ongoing projects.
• Research vendors and negotiate pricing to ensure the best value for the company.
• Clerical Support:
• Perform a range of clerical duties, including:
• Scheduling appointments and service calls for our field staff.
• Maintaining accurate records and filing systems for project documentation.
• Preparing and distributing service reports and invoices promptly.
• Coordinating with service staff to ensure timely communication regarding job updates, customer requests, and project changes.
• Assisting with data entry and maintaining the company database.
• Customer Communication:
• Answer incoming calls, providing excellent customer service and support to clients and potential customers.
• Respond to inquiries via email and in-person, addressing questions and concerns in a professional manner.
• Foster positive relationships with clients to enhance customer satisfaction and encourage repeat business.

Qualifications:

• High school diploma or equivalent; an associate degree or higher is preferred.
• Previous experience in an administrative role, preferably within the construction or service industry.
• Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Excellent written and verbal communication skills, with a customer-oriented approach.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and social media platforms.
• Experience with accounting software (QUICKBOOKS) or project management tools is a plus.
• Ability to work both independently and collaboratively within a team environment.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional development and career advancement within the company.
• A positive, supportive, and collaborative work environment.
• The chance to be part of a passionate team that values quality and customer satisfaction.

Job Type: Full-time

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Microsoft Office: 1 year (Preferred)
• Administrative experience: 1 year (Preferred)

Ability to Relocate:

• New Orleans, LA 70123: Relocate before starting work (Required)

Work Location: In person