What are the responsibilities and job description for the Card Support Specialist position at SAFE FCU?
SUMMARY:
Serves members' needs by handling plastic card (credit and debit) inquiries, processes financial transactions, monitors ancillary card programs, and completes reports for management.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
•Conduct quality assurance reviews on credit card modifications including new account setups, limit changes, or rate changes for valid application and supporting documentation and adherence to regulatory and policy compliance; ensure proper underwriting procedures are followed.
•Maintain audit log of credit card application errors. Prepare a monthly report with error stats for branch managers.
•Processes returned payments and generates applicable notices for cardholders.
•Performs accounts maintenance activities associated with processing, exception and lost/stolen reports.
•Processes all change of addresses for credit card programs.
•Resolves members and employees card related problems, and responds to member phone inquiries regarding ATM, debit and credit card services.
•Researches and resolves debit card maintenance rejects.
•Monitors activity and identifies trends on Automated Fraud Alerts, Digital Wallet tokenization and other ancillary card products to ensure a consistent member experience. Prepares periodic reporting for Electronic Services Management.
•Works with credit union’s contracted card vendor to report, monitor and resolve general product issues and/or inquiries.
•Provides backup support to Credit Card Coordinator.
•Other duties as assigned.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.
