What are the responsibilities and job description for the Correctional Case Manager position at SAFER FOUNDATION?
The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment.
General Summary:
The Correctional Case Manager is responsible for providing effective comprehensive services and individual interventions to each of the residents on the assigned caseload Improving the wellbeing outcomes of our clients/residents within Safer's client model. This position is also part of the ATC program Management team that provides group services and interventions. This position is housed in an Illinois Department of Corrections (IDOC) contracted facility.
Performance Results Description
The Position is properly performed when all essential duties and responsibilities are executed by following the Safer Values.
Exceeding Expectations, Communication and Collaboration, Integrity, and Evidence Based Innovation.
Essential Duties and Responsibilities:
Client I Customer Interface and/or Service
- Maintain professional and legal relationships with residents, co- workers, and external partners by the standards of IDOC and Safer Foundation policies.
- Adheres to all federal, state, and local requirements to maintain confidentiality of client/resident personal information.
- Utilizing enhanced case management methodology, provide active case management, including coordination among all staff servicing each of the case manager's assigned residents/ clients. This coordination involves, but is not limited to, security, sector managers, basic skills and staff delivering group programs.
- Maintain awareness of all facts, incidents and observations surrounding each assigned resident.
- Assesses and draws reasonable conclusions from the actions, demeanor, statements, etc. of each resident/ client and makes recommendations for solutions to address issues that arise. And timely document in staffing reports/ case notes.
- Appropriately administer corrective action in conformity with IDOC regulations and Safer policy. Corrective action should be designed to further program objectives to the extent possible.
- Proactively participate in a variety of collective programming including the orientation of new residents.
- Participate in training that is relevant to exhibiting good case management skills and share information about the value of the training.
- Render assistance to the Security Department as necessary.
Client/ Customer Outreach and Recruitment
- Collaborate as needed with other Safer programs to positively impact the wellbeing and outcomes of the client
Tracking, Document, and Reporting
- Complete, accurately, and timely, all paperwork including staffing reports/case notes, procedures and periodic reports required by IDOC and/or Safer.
- Proficiently utilize technology platforms for implementation of data in a timely and accurate manner
- Always maintain audit ready case files
- Administer intermittent client satisfaction surveys
Required Knowledge, Skills and Abilities:
- Knowledge of human behavior and performance; individual differences in ability, personality, and interests, learning and motivation; and the assessment and treatment of behavioral and affective disorders.
- Knowledge of group behavior and dynamics and societal trends and influences.
- Hands-on experience and self-sufficiency with Microsoft productivity tools, including Outlook (for email), Office (Word, PowerPoint, Excel), and online collaboration tools (video conferencing, Zoom/Teams, messaging).
- Skilled in active listening and conveying information to others effectively.
- Skilled in Social Perceptiveness (Being aware of others' reactions and understanding why they react as they do.
- Skilled in Critical Thinking, judgment and decision-making
- Knowledge of community resources
- Knowledge of reentry industry
- Bi-lingual in Spanish, preferred but not required
Education and Experience:
- Bachelor's Degree in a related discipline (counseling, psychology, criminal justice) with 2 years' experience (preferably in a correctional setting).
License and Certifications:
- CADC preferred but not required
Our Benefits:
Safer Foundation is a drug-free workplace.
Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans
www.saferfoundation.org
No Phone Calls Please
