Job Description
A Project Manager at Sage leads projects to successful completion while providing a positive experience for all involved parties. This Project Manager position is a member of the Sage Intacct Expert Services team and works with multiple Sage customers concurrently implementing Sage Intacct software and/or other software solutions related to Sage Intacct.
Key Responsibilities
Serve as customer’s primary contact throughout a project.
Lead and deliver full lifecycle software implementation projects following Sage Intacct’s Project Delivery Methodology.
Ensure completion of the full scope of contracted services and deliverables as defined in the Statement of Work.
Achieve on-time/on-budget project completion, high customer satisfaction, and successful system adoption.
Learn/utilize Sage Intacct’s standardized project delivery tools.
Build/maintain project plans and drive on-time task completion by both customer and internal personnel.
Report project status/budgets to customer and relevant internal personnel.
Maintain internal project details utilizing Sage’s project tracking systems including project status, forecast of remaining budgeted hours to tasks, target completion dates, and assigned personnel.
Produce quality project documentation and receive timely customer signoffs.
Track and resolve project issues including scope changes.
Identify and book change order and/or add-on services opportunities with current clients.
Achieve revenue and/or billable hour minimums as assigned by employee’s manager and accurately track work time daily using the designated time-tracking tools.
Ensure project team members submit project work time accurately and timely, and review/approve all submissions by stated deadlines.
Develop and maintain familiarity with Sage Intacct software modules and functionality as needed to manage projects.
Build strong, positive relationships with both internal and customer personnel.
Skills, Know-how, and Experience:
BS in Accounting/Finance or Computer Science/Information Technology or the equivalent, and a minimum five (5) years of progressively responsible experience managing ERP/financial management software implementations and/or delivering software implementation consulting services including minimum two (2) years serving as project manager responsible for overall delivery (PMP certification or equivalent a nice-to-have).
Adept at leading successful projects and managing personnel (both customer and internal) to perform work tasks on-time while building positive work relationships.
Attentive to detail and thorough including ensuring project task completion, regular project plan maintenance, and timely communications to customers.
Skilled at multi-tasking across projects, customers, and internal activities.
Exposure to a broad range of industries and business scenarios including but not limited to the following: software provider, contract management, services project accounting, revenue management, franchise model, international business, and inventory control.
Knowledge of financial accounting and accounting principles (CPA a nice-to-have).
Familiarity with implementing and using Software as a Service (“SaaS”) solutions.
Understanding of software development and associated processes and an intuitiveness/passion for technology.
Highly enthusiastic, proactive, positive-minded, customer focused, and service-oriented.
Excellent verbal and written communication skills, including a clear speaking voice and effective use of grammar.
Ability to work well with others and independently. Self-directed and self-motivated with a demonstrated work ethic and ability to perform under pressure.
Prior experience implementing and/or using Sage Intacct software a nice-to-have.
Minimal travel expected (estimate a few trips per year for Sage corporate events).
