SER Hotel Training Spv - 1933

IN HOUSE POSTING:

Any SCIT Tribal Members or associate that works for SECR, SELC & SCIT may apply

SHIFT:

WAGE: $18.81

POSTED DATES: 1/21/2025-1/26/2025

Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government

Position Summary:

• Under the supervision of the Housekeeping Manager, responsible for training and coordination of all Guest Room Attendant activities with the Housekeeping Department. Ensure that the guest areas are being cleaned according to standards and may need to assist during the course of the day to ensure objectives are met each day.

Essential Duties and Responsibilities:

• Complete annual performance reviews; provide coaching and feedback and disciplinary actions as needed.
• Prepare a training manual to instruct new hires and retrain current Guest Room Attendants.
• Set up a training schedule to meet department needs.
• Assist new hires to acquire uniforms and badges.
• Review basic departmental policies and procedures.
• Follow HOST STAR training manual.
• Evaluate trainees daily training and assure the quality of each trainees work; update managers on progress.
• Follow up in 60 and 90-day evaluations with trainees.
• Release new trainees after the final evaluation based on performance and upon completion of the training period; ensure the trainee is able to complete 14 rooms successfully.
• Maintain daily and weekly progress notes.
• Ensure Safety and Roderick are thoroughly explained to new hires.
• Follow up with re-training issues of previously trained Guest Room Attendants to ensure the adherence to quality standards set forth by the resort.
• Coordinate with Housekeeping Supervisors to follow up on Guest Room Attendant performance to ensure the consistency and quality of rooms.
• Assist with preparation of reviews; administer and enforce policy and procedure in a fair and equitable manner.
• Notify Housekeeping management as soon as it becomes evident that an employee requires disciplinary action.
• Conduct interviews of applicants.
• Follow the rules of the Social Media/Blogging Policy, and be aware that the Organization reserves the right to monitor and review social media content that violates all applicable company policies and standards.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:

• Contact with guest room attendants for instructing, training, and coaching.
• Contact with casino and hotel managers to communicate guests needs and ensure excellent service is provided.

Minimum Qualifications:

• High School Diploma or GED.
• Must be at least 18 years of age.
• Two years of housekeeping experience.
• Must have basic computer skills.
• Must be able to pass a background check to meet the employment eligibility requirements as they pertain to the position.
• Incumbents at or above the income threshold as determined by the National Indian Gaming Commission will be required to obtain and maintain a gaming license while in this position as part of their job responsibilities. Individuals who do not have the ability to obtain or maintain a gaming license will not be able to continue.

Desired Qualifications:

• Associates Degree in Hospitality, Business Administration, or related field or earned 48 college credit hours.

License, Certification, or Special Requirements:

• Native American preference shall apply to all positions.

Knowledge, Skills, and Abilities:

• Knowledge of occupational hazards and applicable safety practices.
• Knowledge of housekeeping cleaning equipment.
• Skill in the use of cleaning tools, chemicals, cleaners, and disinfectants.
• Ability to lead and guide the work of others.
• Ability to comprehend, enforce, and consistently follow oral and written directions regarding policies, procedures, and the use of supplies and equipment.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to communicate effectively both verbally and in writing.
• Ability to handle multiple tasks and meet deadlines.
• Ability to follow simple written and verbal instructions and be willing to accomplish repetitive tasks.
• Ability to adhere to grooming standards.
• Ability to be tactful and professional, be attuned to details and be self-motivated.
• Ability to present a friendly and outgoing personality, enjoy dealing with people, and be willing to provide guests and employees an exceptional experience, based on our Guest Service System.

Physical Demands:

• Frequent use of hands, wrists, and fingers associated with cleaning duties.
• Frequent standing and walking throughout the casino and resort.
• Frequent bending, lifting, stooping, twisting, and reaching.
• Occasionally lift/move up to 30 pounds.

Work Environment:

• This work involves moderate risks or discomforts, which may require following special safety precautions in a hotel setting.
• Exposure to biohazard chemicals and materials.
• Exposure to various cleaning chemicals.
• Situations where safety equipment is needed.
• Exposure to secondhand smoke.
• Extended hours and irregular shifts may be required.