What are the responsibilities and job description for the Service Department Manager position at Saige Partners LLC?
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Contact Erin Pals at epals@saigepartners.com, you can also schedule an appointment at https : / / calendly.com / epals-1 / interiew-s to learn more about this opportunity!
Service Department Manager
We have an immediate opening for a Commercial Truck Service Department Manager in Wichita, KS. The successful candidate will be responsible for the efficient and profitable operation of the department while developing and maintaining a high level of customer satisfaction.
This is a Direct Hire role.
What you will be doing as a Service Department Manager…
- Establish strategic and operational goals and objectives and ensure those goals are achieved.
- Foster effective and timely communication between all other departments as well as customers.
- Communicate with vendors on product and warranty issues.
- Overall responsibility for upkeep and maintenance of the department to ensure a safe, clean work environment.
- Keep management informed of operations.
- Establish financial and operating objectives for the Service Department in support of the company's annual business planning process.
- Prepare operating and capital budgets for the Service Department, review on a regular basis and take corrective action as needed.
- Provide management information to Senior Leadership as it pertains to Service Department operations including forecasts and market trends.
- Evaluate Service Department performance against target goals and standards, take appropriate corrective action when needed.
- Establish and foster relationships with key outside vendors and insurance companies.
- Maintain good customer relations, addressing all customer concerns and mediate a solution for all parties involved.
- Thorough knowledge of and compliance with manufacturer and vendor warranties procedures.
- Follow up and collect vendor credits and allowances in a timely manner.
- Interview and hire Service Department employees.
- Oversee purchasing and acquisition of appropriate department tooling and equipment.
- Ensure department achieves acceptable productivity and efficiency while adhering to company goals and policies.
- Address and handle personnel issues including Performance Appraisals and performance-related improvement plans.
- Hold monthly shop meetings to review safety, policy, procedures, technical updates, customer issues, etc.
- Maintain cleanliness of shop and office area.
- Ensure overall upkeep of facility and grounds.
Skills you ideally bring to the table as a Service Department Manager…
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Compensation you will receive as a Service Department Manager :
Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs . Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture . Contact us to learn more about the opportunity below or check ou t other opportunities at https : / / careers.saigepartners.com / .
