What are the responsibilities and job description for the Healthcare Front Office Coordinator position at Saint Francis Health System?
Job Summary
The Clinical Administrative Specialist plays a vital role in the front office of our Medical Practice. This position is responsible for facilitating the delivery of patient care by performing reception, registration, and billing functions.
Responsibilities:
- Maintains exemplary patient satisfaction and participates as an engaged team member.
- Greets and directs patients and visitors according to established office protocols.
- Informs patients of delays in care.
- Communicates schedule changes to physicians, clinical assistants, and other staff as appropriate.
- Maintains and corrects environment for cleanliness and safety.
- Schedules appointments, registers demographic and billing information, determines eligibility to accommodate patient's care in the medical office.
- Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures.
- Maintains medical records including preparation of charts, filing of correspondence and test results.
- Prepares encounter forms and other supporting billing documentation.
- Maintains and distributes provider schedules including application of templates, hold times, etc.
- Determines and collects co-pays and deductibles from patients.
- Requests payments of self-pay balances according to policies.
- Responsible for preparation of cash receipts, bank deposits, and balancing of cash drawer on a daily basis.
- Converts provider written description of diagnosis to appropriate ICD-9 code.
- Posts charges and payments to patient accounts.
- Reviews and corrects rejected or denied claims.
- Reviews and assists in collections of past due accounts.
- Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources.
- Makes calls to patients to remind them of pending appointments or communication from provider.
- Distributes mail and other communication to patients, providers, and staff.
- Determines eligibility and obtains authorization for services.
- Schedules tests and appointments for referred services.
- Tracks referrals made for specified services.
- Participates in quality initiatives and safety functions.
- Assists in identifying and ordering needed supplies.
