What are the responsibilities and job description for the Chief Operating Officer position at Saint John's On The Lake?
JOB OBJECTIVE:
The Chief Operating Officer (COO) is responsible for daily operations of Dining, Housekeeping, LifeStreams, Maintenance, Resident Service, Security and Spiritual Care ensuring quality, consistency, and excellent service across the continuum of care. The COO is responsible for cultivating talent and providing opportunities for team members. The COO works with other members of the executive team to develop Saint John’s vision and goals, operationalizing strategy to promote our culture while complying with all local, State and Federal regulations.
ESSENTIAL DUTIES:
All Employees Must Foster Person Centered Care/Professional Integrity and Responsibility
KNOWLEDGE, SKILLS, ABILITIES, QUALIFICATIONS:
The Chief Operating Officer (COO) is responsible for daily operations of Dining, Housekeeping, LifeStreams, Maintenance, Resident Service, Security and Spiritual Care ensuring quality, consistency, and excellent service across the continuum of care. The COO is responsible for cultivating talent and providing opportunities for team members. The COO works with other members of the executive team to develop Saint John’s vision and goals, operationalizing strategy to promote our culture while complying with all local, State and Federal regulations.
ESSENTIAL DUTIES:
- Oversee daily operations and the work of directors.
- Work collaboratively to assess, develop, and/or improve systems, processes, controls, and procedures to enhance the resident experience, improve quality and increase efficiency.
- Foster a success-oriented, accountable environment.
- Coach and develop the team to deliver against key metrics while optimizing their capabilities.
- Act as a strategic partner on the executive team.
- Promote Saint John’s culture and vision.
- Represent Saint John’s with residents, families, business partners, and the public.
All Employees Must Foster Person Centered Care/Professional Integrity and Responsibility
- Act with honesty and openness in all resident/family/ responsible party and employee contacts. Function as Saint John’s Communities Ambassadors to maintain a working environment that values respect, fairness, inclusiveness, and integrity. Promote a responsible workplace in recognition and support of the boundaries of people with whom we work and serve.
- Demonstrate commitment to the person-first philosophy that gives residents the power of choice. Function as a community member within the principles and practices that guide care and services through knowing and honoring the person before the task. In this vein, we will:
- Foster relationships between residents, family and staff.
- Know each person as an individual who can and does make a difference.
- Nurture the spirit as well as the mind and body.
- Promote growth and development for all.
- Create an environment that meets the physical, social, emotional, intellectual, spiritual and occupational needs of individuals and the community.
KNOWLEDGE, SKILLS, ABILITIES, QUALIFICATIONS:
- Must have Bachelor’s degree from an accredited college or university in Business or Healthcare Administration.
- Must hold, or obtain within 6 months of hire, a Wisconsin Skilled Nursing Facility Administrator’s license.
- Must have at least 5 years’ experience leading a complex multi-disciplinary team.
- Must have at 10 years of management experience
- Must demonstrate:
- Experience leading process improvement
- A track record of customer satisfaction
- A desire to coach and mentor team members
- Excellent interpersonal skills
- Emotional intelligence
- Articulate, clear and concise verbal and written communication
