Client Development Manager, Beauty

job description

What This Position is All About

Under the direction of the General Manager or Assistant General Manager of Merchandising (AGMM), the Client Development Manager (CDM), Beauty is responsible for driving sales by developing the selling and clienteling skills and behaviors of a team of Beauty Advisors, creating a high performance team and consistently coaching for optimal sales results. The CDM, Beauty must maintain high visibility on the selling floor to coach and develop their Advisors’ ability to drive sales by connecting with customers and building sustainable client relationships through exceptional service and regular outreach. Fundamental to the role is the responsibility for onboarding, training, ongoing education, and performance management of the selling team. Additionally, the role serves to provide product knowledge training, event information, policy & procedure updates, targeted selling and clienteling coaching.

Who You Are:

• Create and maintain a strong Selling and Service culture
• Drives positive outcomes through objectives and measures & monitors progress & results successfully
• Constantly looking for ways to improve the way things are done & comfortable with change and challenging conventions
• Able to organize an build structural processes
• Effectively facilitate training programs and communicate training needs
• You get things done by engaging in high-level teamwork and flexing your interpersonal skills
• An inspiration leader who can problem-solve and manage effectively
• You are naturally intuitive, analytical, and creative
• Possess a mix of creative and strategic abilities
• You possess a positive, solution-oriented, and customer-focused mindset
• You have a strong attention to detail and ability to remain extremely organized
• You thrive in a fast-paced environment with the flexibility to adapt to change
• Have an eye for detail, often going above and beyond your goals to meet and exceed deadlines.
• Proactive and innovative - able to identify and leverage opportunities to advance the team's objectives in creative, memorable ways
• Collaborative - should be able to work with peers across multiple business verticals

You Also Have:

• 3 years of management experience with comparable volume or a proven track record of success managing a selling workforce and achieving result
• Experience in the Beauty industry preferred but not required
• Tech savvy skills
• Availability to work a flexible schedule that includes nights, weekends, and holidays

As The Client Development Manager, Beauty, You Will:

Client Development - Working closely with each Business Manager and Beauty Advisor to ensure they successfully:

• Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals
• Consistently deliver memorable shopping experiences to all clients; plan client appointments to maximize results
• Maximize every appointment with a client to address their Beauty/Skincare needs and those of the client's network
• Inform clients of in-store events to enhance their experience of Saks and increase engagement
• Diagnose client spend and identify opportunities to increase engagement and wallet share
• Increase new client acquisition by leveraging various marketing tools such as clienteling, social media platforms, referrals and networking
• Ad hoc responsibilities as needed

Business Development through Technology - Coaching your team of Business Managers and Beauty Advisors to use technology & data to drive their business, develop a growth mindset and provide a Customer Experience:

• Building their personal brand as a Beauty authority through proactive marketing and outreach.
• Strategically leveraging social media platforms to promote themselves as a Beauty influencer and broaden connections beyond client base
• Using multiple channels of technology to strengthen existing relationships and drive new client acquisition
• Using clienteling tools to stay connected with the client and make targeted recommendations based on shopping history and preferences
• Using technology to deliver 24/7 service
• Taking initiative to stay informed on new merchandise deliveries in the store to maximize selling potential

Beauty Expert Development - Focusing on growing the clients beauty closet by fostering and developing a team of beauty experts comfortable to engage across all brands to meet the clients closet needs:

• Build beauty expert technical and product knowledge through SFA provided educational platforms
• Facilitate ongoing engaging and interactive intersell trainings
• Liaison with the brands to drive big bet moments through education
• Build partnerships throughout the store with Top Books and leadership to grow and develop business

People Management - Leading and developing your team of Business Managers and Beauty Advisors:

• Fostering an inclusive team culture
• Coaching Business Managers and Advisors to key performance drivers and expected behaviors
• Effectively managing through performance issues
• Developing succession plan for your team’s roles and identify top talent for future opportunities
• Focusing on recruiting top talent in local marketplace

Selling Floor Operations - Supporting the running of the day-to-day business operations within the store :

• Serves as a Management leader on the floor to help resolve client issues and support the general running of the selling floor
• Participates in Opening and Closing duties

Your Life and Career at SFA:

• Be a part of a team of disruptors focused on stores and redefining the luxury experience.
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time Associates (including medical, vision and dental)
• An amazing Associate discount

Salary and Other Compensation:

The starting salary for this position is between $64,000-$80,000 annually. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

This position is also eligible for bonus

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Thank you for your interest in SFA. We look forward to reviewing your application.

SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.