What are the responsibilities and job description for the Call Center Representative position at Sales Bizlab?
Sales Bizlab is looking for a customer service representative to join our team in our Orlando office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
SalesBizLab We are seeking a motivated and dedicated Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing exceptional service. As a Call Center Representative, your primary objective will be to enhance customer satisfaction by offering timely and accurate information regarding our products and services. You will utilize your communication skills to establish a rapport with customers, ensuring their needs are met and questions are answered effectively.
Job: Full time
Monday to Friday
Weekends free
Pay Range:
$19.50 - $31.00 hourly
Location: Orlando, FL
THIS WILL BE AN ON-SITE JOB
Responsibilities:
- Handle inbound and outbound calls in a professional manner.
- Provide accurate information regarding products and services to customers.
- Resolve customer complaints and issues efficiently and effectively.
- Maintain detailed and accurate records of customer interactions and transactions.
- Follow up on customer inquiries to ensure resolution and satisfaction.
- Escalate unresolved issues to appropriate departments as necessary.
Requirements:
- High school diploma or equivalent; associate degree preferred.
- Proven experience in a customer service or call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive attitude.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Familiarity with CRM software and Microsoft Office Suite.
- Flexibility to work various shifts, including evenings and weekends.
Benefits:
- Health insurance (medical, dental, vision).
- Retirement savings plan (401k) with company match.
- Paid time off (vacation, sick leave, holidays).
- Opportunities for career advancement and professional development.
Salary : $20 - $31
