What are the responsibilities and job description for the Technical Customer Support Specialist position at SalesRabbit?
SalesRabbit is growing, and we’re looking to hire a talented Technical Customer Support Specialist (also known as a Product Specialist) to join our team. A good one. You’ll be the go-to problem solver for our clients, resolving phone, email, and chat support tickets, reporting bugs, and collaborating with other departments to create the best customer experience possible. This is an in-office role at our HQ in Lehi, Utah, where you’ll be at the center of all the action! Our mission? To help our clients succeed in field sales, and your role will be crucial in making that happen.
Who We Are: SalesRabbit is the leader in field sales, operating as the only fully integrated field sales management platform. Our continuously evolving, enterprise-ready solutions are transforming the way sales teams operate in the field.
Where We’re Headed: Based in Lehi, Utah, and with over 100 employees, SalesRabbit is growing fast and establishing itself as the ultimate solution for field sales teams and organizations.
The Secret to Our Success: We put our employees first. Along with competitive pay and benefits, we offer our team the perks you’d expect from a high-growth SaaS company.
To be a good fit for SalesRabbit, you should:
- Possess a natural curiosity about how things work and how to make them better (because you’ll be answering a lot of 'why' and 'how' questions from our clients).
- Be equal parts humble and confident (a perfect balance goes a long way).
- Have grit like a honey badger – tenacious and relentless in finding solutions.
To be a good fit for this particular role, you should be/have:
- Technical proficiency with iOS, Android, and web applications.
- Experience in technical support or a help desk environment (even better if it's in SaaS!).
- A knack for problem-solving and the ability to troubleshoot complex software issues.
- Excellent communication skills – it’s the biggest part of this job, so we really mean it. We want you to be someone our clients love to hear from because you’re smart, helpful, and cool under pressure.
- An eye for detail and a strong team spirit – you’ll work independently but will always have your team’s back.
- A natural sense of empathy and patience to help users of all technical levels resolve their issues.
- Fun to be around – because we believe work should have a little bit of fun, too.
To receive Bonus Points (but not required):
- Previous experience in the door-to-door sales industry (you’ll have insider knowledge of our clients).
- Prior experience in customer-facing roles like call centers, help desks, or tech support.
- Creative problem-solving skills and a knack for thinking outside the box.
- An interest in continuous learning – a Product Specialist who is fast, effective, and proactively solves problems before they appear will really thrive here.
Benefits:
- 10 paid holidays
- 20 days of PTO
- 401(k) 100% matching up to 4% of salary (vesting is immediate)
- Company phone plan covering service for employee and spouse/child
- Onsite gym and other wellness initiatives
- Fully stocked break room and weekly catered lunches
- Corporate passes
- Women’s group
SalesRabbit is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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