Patient Access Representative

We are seeking a Patient Access Representative for a leading healthcare facility in Waxahachie. This role involves interacting with patients and their families to collect necessary demographic and financial information, verify insurance benefits, and assist with payment collection. The ideal candidate will have strong customer service experience, a high level of empathy, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Conduct patient interviews to gather demographic and financial data for registration, insurance verification, pre-certification, and billing processes.
• Perform cashiering responsibilities in line with organizational policies, including collecting payments from patients.
• Register patients in multiple locations and understand the patient flow process in each area.
• Identify and implement process improvement opportunities to enhance team collaboration and patient experience while optimizing revenue cycle functions.
• Verify patient eligibility for insurance coverage and ensure appropriate benefit levels for anticipated services.
• Calculate and collect patient liabilities according to financial clearance policies and assist patients in negotiating payment arrangements as necessary.
• Exhibit a high level of empathy while communicating with patients and their families during emotional or traumatic events.
• Assist patients with mobility and provide directions or escort services, including wheelchair assistance when needed.
• Maintain a professional demeanor in stressful and emotionally charged environments, including handling situations involving crime, behavioral health, or life-threatening conditions.
• Collaborate with various departments to ensure timely communication regarding patient schedules and delays.
• Adhere to compliance protocols regarding patient identification, financial policies, and patient safety.
• Manage multiple priorities effectively and escalate issues to management when necessary.
• Review departmental reports and take appropriate actions as required.

Required Skills and Qualifications:

• Proficient typing and keyboarding skills (30 WPM).
• Basic computer skills and familiarity with Microsoft Office applications.
• At least 2 years of customer service experience, preferably in a healthcare setting.
• Strong communication skills and the ability to empathize with patients and families in challenging situations.
• Ability to stand for extended periods and handle physically demanding tasks as required by the role.

Education and Experience:

• 2 years of experience in a customer service or healthcare-related field.
• Healthcare/Customer Service experience preferred, particularly in a Patient Access role.
• High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Temp to Perm: Yes

Length of Assignment: 90 days

Work Location: Waxahachie, TX

Work Schedule: 3 x 12-hour shifts per week, with hours ranging from 5:45 PM – 6:15 AM and 6:45 PM – 7:15 AM.

Parking Included: Yes

Interview Type: In-person, 1 round

Top Skills: Customer service experience required, typing speed of 30 WPM

Additional Notes: Must be comfortable with standing for the majority of the shift.