What are the responsibilities and job description for the Client Services Coordaintor - Medical Billing position at Samaritan Center?
Job Overview:
The Client Services Coordinator with a focus on billing is responsible for coordinating client intakes, managing billing, and handling school-based counseling referrals. This role also involves greeting clients, answering phone inquiries, and supporting Samaritan’s team of therapists.
Responsibilities:
- Coordinates intakes by gathering required information, scheduling with appropriate therapist, verifying insurance benefits, entering client information into TherapyNotes database, and granting access to portal or mail paperwork
- Prepares, reviews, and sends client billing monthly
- Follows up with client balances
- Coordinates school-based counseling referrals including making contact, going through intake process, and updating roster
- Greets clients at reception desk when front desk personnel are not available.
- Answers phone and greets visitors
- Responds to information requests from clients
- Responds to all phone inquiries regarding first appointments
- Answers questions from new or existing clients
- Other duties as assigned by Administrative Manager
Skills & Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to function well in a fast-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Education & Experience:
- Medical Practice Billing Experience: 2 Years
- EHR Systems: 2 years (Preferred)
- Experience working in a mental health setting
Salary : $16 - $20
