Manager, Demand Fulfillment

Position Summary

Making the future is everyday life at Samsung. We’re seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset – better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

Join the Samsung Family and be part of our ‘Best-In-Class’ Talent.

Role and Responsibilities

The Mobile Demand Fulfillment Team works with Supply Chain, Logistics, the Service and Packaging Centers, and with the individual Carrier Account Teams to process Customer Orders, Monitor Shipments, and ensure On-Time Delivery to respective Customer Ship-To Locations. The Manager, Demand Fulfillment will manage multiple DF Account Teams and Product Categories and supervise the respective Department staff. The Manager, Demand Fulfillment will be the key point of contact for its own category. This position will also be responsible for managing Programs and Initiatives on behalf of Supply Chain and Logistics and will report to the Sr. Manager of Demand Fulfillment Team.

Duties and Responsibilities:

• Implemented strategies for regions and conducted monthly reviews to measure effectiveness.

• Execution of the strategic and unlock account team's sales plan on a weekly basis.

• Maintained various analytical tools based on business plans and made required business decisions.

• Coordinated with various teams and developed new business models for large projects related to supply chain management

• Led cross-functional teams building ground-up processes and tools (including demand forecasts, capacity plans, allocation tools, and executive reporting) for Samsung Direct to Store and Certificated Pre-Owned Projects

• Responsible for developing and implementing logistics strategies aligning operational capacities and service level with the company targets.

• Ex ecution responsibility for demand planning, forecasting, vendor engagement / management, inventory management, maintaining customer service levels

• Ensure trends, risks and opportunities are identified in advance and develop and execute strategic and tactical plans to address

• Manage cross functional alignment around Supply Chain cycle (QA, Logistic, Planning, Sales, and Finance)

• Order Processing, Allocation, and Delivery Coordination

  • Manage Customer Sales Orders and Confirmation Process

  • Align Orders to Supply and Demand Plan

  • Manufacturing and Supply Planning with Packaging Center

  • Customer Inventory/Order Allocation with Carrier Account Teams

  • Ensure Shipment to RDD Dates with SEA Logistics Teams

  • Reporting and Early Warning of Late Deliveries, Inventory Shortages, Compliance Charges

Skills and Qualifications

• Bachelor’s degree in business, operations management, supply chain or related field equivalent: 8 years’ experience in, supply chain management, Demand Planning, Inventory Allocation or Order Processing

• Projection on Quarterly and annual revenue, profit and market share goals

• Collaboration toward resolution of supply chain reliability issues

• Problem solving, delivering solid recommendations/solutions, and executing upon recommendations

• Proficient in SAP system; or similar ERP systems

• Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels.

• Review detailed product development, marketing documents and media materials as needed.

• Work independently and in a team environment in order to achieve customer business objectives, personal and team goals and complete assignments within established time frames and specifications.

• The ability to develop tasks and work assignments, based on sometime vaguely defined objectives.

#LI-DC1

• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

COVID-19 Vaccine Mandate

In order to comply with the federal vaccine mandate, Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.