Desktop Engineer

HOW YOU WILL IMPACT OUR MISSION

Under direction, the Desktop Engineer develops, maintains, and upgrades automated systems to enable department users to manage information; provides ongoing technical assistance for user problem resolution, and maintains existing hardware and software. This position reports to Lead Desktop Engineer.

WHAT YOU WILL DO

• Configuration and installation of desktop/laptop operating system and application specific software (i.e. MS Office, Gateway Ticketing, Timeline, terminal emulation, etc.) and Computer Peripherals
• Troubleshooting/problem diagnosis of desktop/laptop software, including operating systems, application software and Peripherals
• Support and maintain virtual patch testing environment for the deployment to desktop and remote computers.
• Provide local and remote end user support
• Basic troubleshooting/problem diagnosis of network equipment/systems and network cabling
• Develop and maintain operating system images in a machine-agnostic environment.
• Assists with the disposal of electronic waste material

WHAT WE ARE LOOKING FOR

The ideal candidate would have strong experience with management and deployment with both Jamf and Intune as well as comfortable with phone tech support and talking with people on the phone. This is a seasonal role with a starting duration of 3-4 months with the possibility to go up to 6 months.

• JOB EXPERIENCE
• Minimum of 5 years of experience in the support of Client desktop environment

• EDUCATION AND CERTIFICATIONS
• Information Technology or related degree
• Microsoft training or certification MCSE
• A , N , Server , Security
• Azure training or certification - Az-4104 or higher

• SKILLS AND KNOWLEDGE
• Installing and maintaining LAN/Desktop Hardware and Software systems including Windows 10, Office 2016, MS O365 suite and multiple hardware platforms including Apple iOS
• Tools, equipment, and materials used in personal computer repair and maintenance
• Network systems and network hardware (switches/routers) / software
• Strong customer service orientation
• Analyze and provide solutions for personal computer hardware and software problems
• Install and configure personal computer hardware, software, and peripheral equipment
• Communicate effectively (verbal and written)
• Work independently and as a member of a team in a diverse environment

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program

IMPORTANT DETAILS

• Location: San Diego, CA
• Position Type: Hourly Full-Time Seasonal Non-Exempt Position
• Hourly Range: $31.15 to $34.44

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person.

If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail sdzwacareers@sdzwa.org. If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately.

Be an ally for wildlife by joining our team!

At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.

As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States.

San Diego Zoo Wildlife Alliance is a drug free workplace.