Overview
Job Title : Customer Service Representative, Passenger Service
Number of Position(s) : 1
Employer : All Nippon Airways Co., Ltd
Job Location : San Francisco Int’l Airport
How to apply :
Please send your resume with a cover letter to .
Your resume and cover letter should include the following information.
- Your name, address, phone number and e-mail address
- Position you are applying for
- Education History
- Employment history
- Salary requirements
Please be advised that ANA will contact qualified candidates ONLY.
Company’s web site address :
Responsibilities
Basic Purpose
Responsible for supporting and coordinating passenger service operations on a daily basis and for supervising contractors under ANA’s handling requirements and contract, providing review and information to Management.
Include but not limited to :
Handling special customer requests and supporting with any irregularities, such as delays, problems with baggage, etc.Performing ticketing functions, including booking new reservations, issuing tickets and rail passes, collecting ticket penalties, logging and balancing cash transactions, verifying uplifted ticket counts, and preparing the daily sales reportsAnswering phone calls and inquiries in a professional mannerGreeting customers upon arrivalDirecting customers within the airportPerforming any other passenger service duties as necessaryEnsuring the proper performance of all ticketing and reservation functionsMonitoring check-in operations and bag-room operationsMonitoring arrival and departure gate operations to ensure that all agents and other personnel are performing as required and that all procedures are being properly followedAnalyzing and reporting on the frequency and type of questions being askedResponding to customer service complaints filedEffectively communicating the Company’s values to be delivered by customer service agents at the airportProviding information to customers and travel agents regarding ANA flights, ticketing, and faresPerforming any other customer service functions as directed by Supervisors and Managers.of Hours per week：40 hours
Rate per Hour：$25.81~
Benefits： Medical, Vision, Dental, 401K, Travel Benefit, Paid Leave, Airport Parking
Shift : Various (include weekend and holiday, morning 6 : 30 am~ and night ~2 : 30am shift)
Qualifications
Minimum qualifications :
Must be authorized to legally work in the . (no VISA sponsorship)Excellent interpersonal skillsProfessional presentation and excellent customer service skillsExcellent English written and verbal communication skillsJapanese or other language skills are a plusMUST be available to work morning (6 : 30 am~) and night (~2 : 30 am) shiftMUST be able to work on weekdays, weekends and holidaysProficiency in MS OfficeUnderstanding in diverse culturesMust have a valid state driver’s licenseMust pass pre-employment drug test and 10- year employment background checkNeed help finding the right job?
Salary : $26
