Membership Manager

Position: Membership Manager, Full-Time

Mission Statement: To provide an unparalleled country club experience for members and teammates, by offering personalized service, outstanding facilities, and commitment to excellence.

Overview: The Membership Manager oversees all daily membership operations. This includes monitoring membership workflows, ensuring timely responses to member inquiries, and the execution of recruitment and retention campaigns. The manager will also assist with the development of recruitment, retention, and engagement initiatives, including preparing and analyzing and membership reports and industry data.

Job Duties:

Essential

• Hold prospective member functions.
• Determine markets to be canvassed for qualified individuals and complete and maintain perpetual member invitee roster.
• Serve on applicable club committees to ensure members’ interests are consistently addressed.

· Present during club operating hours and events to assist in meeting and greeting members and guests.

• Maintain a file of club history and member information.
• Responsible for maintaining confidentiality of all member information.
• Maintain the club’s database of members’ files.
• Take photographs of members for marketing purposes.
• Attend management and staff meetings.
• Work closely with the entire Operations Team to foster a coordinated team approach in both the recruitment and retention of members.
• Hold prospective member functions.

Membership

• Follow up on recruitment efforts, member referrals and leads.
• Develop and ensure that established procedures for processing prospective members’ applications are consistently followed; member reinstatements and resignations are processed and recorded properly and efficiently.
• Plan and implement strategies to meet club membership goals.
• Process all requests for transfers between membership categories.
• Assist prospective members in fulfilling application requirements.
• Conduct tours for prospective members.
• Conduct orientation program for new members.
• Organize the production of membership information packages.
• Research the need for ongoing sales promotions regarding demographics, market segmentation data, etc.
• Conduct annual club survey on membership dues, equity, practices and fees.
• Effectively respond to member comments in accordance with club standards, policies and rules; use ideas, feedback and suggestions to continuously improve the services provided to members.
• Develop and adhere to a departmental budget; after approval, monitor and take corrective action as necessary to help assure that budget goals are attained.
• Recruit, train, supervise, schedule and evaluate subordinates according to established club procedures.
• Report approved new members to the Controller to initiate proper administration of their memberships; ensure that applications are completely and properly filled out, that initiation fees are collected and that new members understand the privileges and costs of becoming a member.
• Maintain club member bulletin boards with prospective member bios/photos.
• Work with the Food and Beverage Department as needed to coordinate special member events.
• Survey other clubs for information useful in setting and revising club membership policies.
• Oversee the administration of all membership rules and regulations to ensure consistency in interpretation and application; updates club rules and regulations and keeps members informed of changes.
• Maintain all waiting lists for club memberships.
• Performs other appropriate tasks as assigned by the General Manager.

Communication

• Develop and maintain all club communications to members on a daily, weekly or monthly basis.
• Coordinate and develop the club’s monthly newsletter and advertisements to the members for club events.

· Provide notices and agenda for and invites and maintains minutes of the club’s membership committee.

· Manage Communications Coordinator

Qualifications:

• At least 3 years related professional experience.
• Excellent customer service and communication skills.
• Proficiency working with databases/Association Management Systems (AMS).
• Strong analytical and critical thinking skills.
• Proficiency in Microsoft Office 365.

Salary Range: $85,000 - $90,000 salary exempt

Job Type: Full-time

Pay: $85,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Commission pay

Schedule:

• 8 hour shift

Work Location: In person

Salary : $85,000 - $90,000