Membership Manager

Position: Membership Manager, Full-Time

Job Duties:

Essential

· Hold prospective member functions.

· Determine markets to be canvassed for qualified individuals and complete and maintain perpetual member invitee roster.

· Serve on applicable club committees to ensure members’ interests are consistently addressed.

· Present during club operating hours and events to assist in meeting and greeting members and guests.

· Maintain a file of club history and member information.

· Responsible for maintaining confidentiality of all member information.

· Maintain the club’s database of members’ files.

· Take photographs of members for marketing purposes.

· Attend management and staff meetings.

· Work closely with the entire Operations Team to foster a coordinated team approach in both the recruitment and retention of members.

· Hold prospective member functions.

Membership

· Follow up on recruitment efforts, member referrals and leads.

· Develop and ensure that established procedures for processing prospective members’ applications are consistently followed; member reinstatements and resignations are processed and recorded properly and efficiently.

· Plan and implement strategies to meet club membership goals.

· Process all requests for transfers between membership categories.

· Assist prospective members in fulfilling application requirements.

· Conduct tours for prospective members.

· Conduct orientation program for new members.

· Organize the production of membership information packages.

· Research the need for ongoing sales promotions regarding demographics, market segmentation data, etc.

· Conduct annual club survey on membership dues, equity, practices and fees.

· Effectively respond to member comments in accordance with club standards, policies and rules; use ideas, feedback and suggestions to continuously improve the services provided to members.

· Develop and adhere to a departmental budget; after approval, monitor and take corrective action as necessary to help assure that budget goals are attained.

· Recruit, train, supervise, schedule and evaluate subordinates according to established club procedures.

· Report approved new members to the Controller to initiate proper administration of their memberships; ensure that applications are completely and properly filled out, that initiation fees are collected and that new members understand the privileges and costs of becoming a member.

· Maintain club member bulletin boards with prospective member bios/photos.

· Work with the Food and Beverage Department as needed to coordinate special member events.

· Survey other clubs for information useful in setting and revising club membership policies.

· Oversee the administration of all membership rules and regulations to ensure consistency in interpretation and application; updates club rules and regulations and keeps members informed of changes.

· Maintain all waiting lists for club memberships.

· Performs other appropriate tasks as assigned by the General Manager.

Communication

· Develop and maintain all club communications to members on a daily, weekly or monthly basis.

· Coordinate and develop the club’s monthly newsletter and advertisements to the members for club events.

· Provide notices and agenda for and invites and maintains minutes of the club’s membership committee.

· Manage Communications Coordinator

Qualifications:

• At least 3 years related professional experience.

• Excellent customer service and communication skills.

• Proficiency working with databases/Association Management Systems (AMS).

• Strong analytical and critical thinking skills.

• Proficiency in Microsoft Office 365.