Membership Specialist

Overview
South County Chambers is an equal opportunity employer. As a leading service organization, we represent businesses in South San Luis Obispo County, fostering a positive business environment. The Chamber engages in various issues, including local concerns, housing, jobs, education, development, and legislation. We are committed to serving our community, making it a great place to live, work, and play. If you are community-oriented, collaborative, and take pride in helping others succeed, we want to hear from you.

Essential Duties and Responsibilities:

Core tasks: communication and organization. Duties include but are not limited to:

· Assist the CEO (Chief Executive Officer) with daily Chamber operations.

· Prepare and send monthly correspondence to new, renewing, and inactive members.

· Maintain ChamberMaster database accuracy.

· Provide backup phone coverage.

· Familiarize with Welcome Center and Launchpad resources to assist visitors.

· Attend Chamber events such as luncheons, networking events, banquets, and festivals.

· Assist with event documentation, including photography and video.

· Meet with members to assess their needs.

· Review and recommend website and social media content changes.

· Understand and communicate Chamber benefits and services.

· Know Chamber members, board of directors, and committee members.

· Address member inquiries and provide referrals.

· Work on special projects, maintaining accurate progress documentation.

· Assist the CEO with membership communications and data analysis.

· Collaborate with the team to develop and enhance programming.

· Provide content for event web pages.

· Attend Ambassador Meetings and coordinate Ribbon Cuttings.

· Supervise event-related tasks assigned to team members.

Supportive Duties:

Assist other staff with priority projects as needed.

Key Principles:

· Deliver high-level customer service.

· Maintain professionalism in behavior, attire, and work.

· Be a team player, recognize when others need help, and offer assistance.

· Treat others with respect.

· Commit to the Chamber's goals and programs.

· Demonstrate honesty, openness, and trustworthiness.

· Act with integrity and confidentiality.

· Promote the organization positively.

· Be reliable and punctual.

· Exhibit strong written and verbal communication skills.

· Interact professionally with clients in various settings.

· Maintain organization and complete daily tasks.

· Proficient computer skills.

Competencies:

· Communication Skills: Clear verbal and written presentation; good listening skills.

· Interaction: Build credibility and rapport in a warm and helpful manner.

· Policy and Procedures: Adhere to existing policies and procedures.

· Creativity: Develop unique solutions and present information engagingly.

· Decision Making/Problem Solving: Use judgment and understanding to solve problems respectfully.

· Initiative: Anticipate needs and proactively advance the agenda.

Education and/or Experience:

· High School education required.

· Experience in membership sales or service sales preferred, especially in non-profit organizations.

· Strong organizational skills.

· Competent in MS Office, Excel, PowerPoint, Outlook, and CRM software.

Physical Requirements:

· Communicate effectively with various stakeholders.

· Present information one-on-one and to groups.

· Use the telephone and computer for communication and research.

· Attend meetings and events at various locations.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Schedule:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $18 - $22