What are the responsibilities and job description for the EMPLOYEE RELATIONS SPECIALIST position at Sandia Area?

Job Details

Job Location

Albuquerque, NM

Position Type

Full Time

Education Level

Bachelor's Degree or Experience

Travel Percentage

Minimal Travel

Job Shift

Job Category

Human Resources

Description

OVERALL JOB PURPOSE

At Sandia Area Federal Credit Union, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

As the HR Employee Relations Officer at Sandia Area Federal Credit Union, you are responsible for delivering excellent service while maintaining personal accountability in your actions and behaviors. By prioritizing team member satisfaction and operational efficiency, you directly contribute to the organization's mission of strengthening financial well-being for our members and community. You are entrusted to uphold our values in every interaction, ensuring trust, accuracy, and a focus on service excellence.

Reporting directly to the Director Human Resources, the HR Employee Relations Officer is responsible for fostering a positive and productive workplace by supporting employees and leadership throughout the employment lifecycle. This includes ensuring new employees are set up for success through a comprehensive onboarding and orientation process, ongoing training and development for leadership, managing employee relations matters, and ensuring compliance is maintained with labor laws and company policies.

DUTIES AND RESPONSIBILITIES

Onboarding & New Hire Success

Lead new hire orientation to ensure a smooth transition into the organization; obtain applicable federal, state, and regulatory forms required; reviews and explains HR policies and procedures to new hires answering questions and providing guidance
Coordinate and collaborate with various departments to create an engaging orientation program; regularly reassess and recommend changes to improve new hire onboarding
Support and guide department leaders to ensure new employees are set up for success, including transitioning them into role-specific training

Employee Relations & Guidance

Act as a trusted advisor to employees and leadership, addressing workplace concerns, and promoting a positive work environment

Serve as a resource for policy interpretation, conflict resolution, and performance management; provide expert guidance and support to leaders regarding employee relation strategies and best practices

Influence and coach managers to drive higher engagement and performance

Develop, analyze, and report employee relations-related data to identify trends and opportunities; provide recommendations for continuous improvement and proactive approaches

Investigations & Disciplinary Review

Conduct effective, thorough, and objective investigations into employee complaints or issues; clearly summarize findings and provide actionable recommendations for resolution

Evaluate disciplinary actions before delivery; revise or recommend changes based on established practices, internal policies, and legal standards to ensure fairness, consistency, and compliance

Responsible for timely and accurate documentation of all investigations, disciplinary actions, and employee interactions

Operational Support

Provide support related to employee surveys; champion initiatives to aid employee engagement and encourage ongoing continuous improvement activities

Effectively manage multiple tasks at a time and proactively address challenges; manage workload, and meet deadlines in a fast-paced environment

Performs filing and other administrative tasks as needed

Provide backup support to other HR functions

Expectations of all Sandia Area employees

Commitment to upholding the organization's mission, vision, and values at the highest level.

Represents the credit union in a professional manner at all times

Maintains a thorough understanding and adherence to credit union regulations, compliance, policies, procedures, and guidelines.

Meets deadlines as assigned and directed.

Maintains a positive and caring atmosphere for members and employees consistent with the credit union's mission and philosophy.

Maintains the security and confidentiality of pertinent information and records.

Willing to undergo a background and credit check as required by regulations

Understands and agrees to abide by the policies and procedures established by Sandia Area Federal Credit Union and federal and state legal and regulatory guidelines, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as applicable to this position.

Perform additional duties as assigned or directed by leadership.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

Experience interpreting policies, guidelines, and employment / labor laws, applying consistent application across various situations

Ability to exercise emotional intelligence in order to build and maintain positive working relationships and navigate difficult situations

Passionate about teamwork and having a positive influence on others

Proven ability to coach, influence, and advise managers and employees at all levels

Ability to work independently on multiple projects, demonstrating attention to detail in a fast-paced environment

Effectively set priorities, maintain organization, and meet deadlines

Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint, as well as HRIS systems, and other web apps

Must be able to lift up to 20 lbs.

EDUCATION AND EXPERIENCE REQUIREMENTS

High school diploma required.

A Bachelor's degree in Human Resources or Business Administration

Directly related experience, in addition to minimum required experience, may be considered as a substitution

Minimum of 5 years HR related experience with at least 2 years directly related employee relations experience

SHRM or HRCI certification preferred.

Please submit an employment application to www.sandia.org / careers

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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