Parking Coordinators FT (Nights)

Description

The Parking Coordinator/Shuttle Driver is responsible for coordinating parking operations and providing shuttle services at Orlando Sanford International Airport. This role involves managing parking facilities, assisting passengers with parking-related inquiries, operating shuttle buses to transport passengers to and from the terminal, and ensuring a high level of customer service and safety. The Parking Coordinator/Shuttle Driver plays a key role in enhancing the passenger experience and maintaining the efficiency of parking and shuttle operations.

THIS POSITION IS CURRENTLY OPEN FOR THE EVENING HOURS 4 PM-12 AM

ESSENTIAL DUTIES:
 

• Assist with the daily operations of parking facilities, including managing parking spaces, monitoring occupancy, and addressing any issues that arise.
• Provide guidance and support to passengers regarding parking options, directions, and payment procedures.
• Ensure the cleanliness and maintenance of parking areas, including reporting any facility issues to the Grounds/Transportation/Parking Manager.
• Operate shuttle buses safely and efficiently, transporting passengers to and from the terminal and parking areas.
• Adhere to scheduled routes and times, ensuring timely and reliable service for passengers.
• Assist passengers with boarding and disembarking, including helping with luggage and providing excellent customer service.
• Conduct pre-trip and post-trip inspections of the shuttle bus to ensure it is in good working condition and report any maintenance needs.
• Provide exceptional customer service to passengers, addressing inquiries, resolving issues, and offering assistance as needed.
• Handle customer complaints and concerns promptly and professionally, ensuring a positive experience for all passengers.
• Offer information about airport facilities, services, and travel tips to enhance the overall passenger experience.
• Ensure compliance with Federal Aviation Administration (FAA) regulations, Transportation Security Administration (TSA) requirements, and other relevant standards related to parking and shuttle operations.
• Implement and adhere to safety protocols and procedures to maintain a secure and safe environment for passengers and staff.
• Conduct safety checks and maintain the cleanliness and condition of the shuttle bus.

• Monitor and manage the flow of vehicles in parking areas to optimize space utilization and minimize congestion.
• Coordinate with other parking staff and shuttle drivers to ensure smooth and efficient operations.
• Assist with the implementation of operational procedures and best practices to enhance efficiency.
• Maintain accurate records of parking and shuttle operations, including passenger counts, incidents, and maintenance activities.
• Prepare and submit reports to the Grounds/Transportation/Parking Manager, highlighting key activities, performance metrics, and any operational concerns.
• Identify opportunities for improving parking and shuttle operations and contribute to the development and implementation of best practices.
• Stay informed about industry trends, technological advancements, and regulatory changes to ensure operations remain competitive and compliant.

EDUCATION:

• High school diploma or equivalent.
• Minimum of 1-2 years of experience in parking operations, customer service, or transportation services, with experience as a shuttle driver preferred.
•  Valid driver’s license with a clean driving record and the ability to operate shuttle buses safely.
• Must be 21 or older
• Knowledge of parking operations, customer service standards, and relevant regulatory requirements.
• Strong customer service skills, with the ability to interact with passengers professionally and address issues effectively.
• Excellent communication and interpersonal skills, with the ability to work well with diverse stakeholders.
• Strong organizational skills and the ability to manage multiple tasks and responsibilities efficiently.
• Flexibility to work varying shifts, including nights, weekends, and holidays, as required.

KEY COMPETENCIES:
• Parking Coordination
• Shuttle Driving
• Customer Service
• Safety and Compliance
• Operational Efficiency
• Reporting and Documentation
• Process Improvement

TOOLS AND EQUIPMENT USED:
Computer hardware/software, Radios, and other equipment

Qualifications

Must be able to pass a 10-panel drug test that tests for THC

Must be able to pass a federal background check

Must have a favorable driving record

Salary : $15