Terminal Operations Coordinator

Are you ready to play a crucial role in ensuring the smooth and secure operations of one of the dynamic aviation hubs? The Orlando Sanford International Airport, operated by the Sanford Airport Authority, is seeking a highly organized and detail-oriented individual to join our team as a Terminal Operations Coordinator. Reporting to the Terminal Operations Manager, you will supervise safety, security, and daily operations within the Terminal facilities, public parking areas, and commercial aircraft parking ramp. As a key member of the team, you will implement operating rules, regulations, and procedures to ensure compliance with federal, state, and local requirements. Your responsibilities will include overseeing day-to-day operations, monitoring safety and security, and serving as a liaison for Landside Operations to various stakeholders, including airlines, TSA, SAPD, and more. If you have a high school diploma (a four-year degree in a related field preferred), excellent communication skills, and the ability to manage conflicting priorities in a busy airport environment, we invite you to apply. Join us and contribute to the success of Orlando Sanford International Airport, where opportunities for professional growth and development await in a dynamic 24-hour operational setting.

Under the direction of the Terminal Operations Manager, the Operations Coordinator supervises the safety, security, and daily operations of the areas managed by Sanford Airport Authority. These areas generally include Terminal facilities, public parking facilities, and the commercial aircraft parking ramp.

RESPONSIBILITIES:

• Provide safe terminal and ramp management.
• Implement operating rules, regulations, standards, and procedures to ensure airport safety.
• Keep abreast of existing and new legislation to ensure compliance with federal, state, and local requirements.
• Create and revise SOPs, i.e., Lost and Found, Fire Extinguisher inspections, and Parking Ops regarding abandoned vehicles vs. towing.
• Assure compliance with minimum standards and regulations relating to all tenants.
• Manage day-to-day operational activities, including parking traffic control, facility management of terminals and parking facilities, passenger flow, and equipment performance.
• Identify and anticipate operational, safety, and security concerns by inspecting airport facilities and operating areas while monitoring radio communications.
• Command operational activities and the Emergency Operations Center by following the Airport Emergency Plan and airport rules and regulations.
• Provide written reports for executive management regarding operational and security activities, inspection results, and statistics violations of airport leases, contracts, and standards by airport tenants.
• Implement operating rules, regulations, standards, and procedures to ensure airport safety.
• Keep abreast of existing and new legislation to ensure compliance with federal, state, and local requirements.
• Support operational safety and security responsibilities when acting as a representative of airport management.
• Act as a Liaison for Landside Operations to airlines, TSA, SAPD, and other airport stakeholders.
• Contributes to the team effort by performing related duties as needed.
• Monitor Life-Safety//Fire Systems.
• Monitor and maintain terminal security standards by enforcing TSA Regulations 49CFR Part 1542.
• Assumes the role and responsibilities of the Manager-Landside Operations during his or her absence.
• Record aircraft arrivals, departures, and other data for billing purposes
• Maintains working environment and equipment in a clean, neat, and orderly manner.
• Respond to and coordinate security and emergency incidents, including those emergencies that occur during off-duty hours.
• Enforce construction rules and contractor compliance.
• Act as liaison between all airlines, tenants, contractors, and federal agencies
• Perform administrative duties, data entry, and report writing as requested.
• Make notifications for service of ad hoc airline flights and other related activities.
• Provide customer service to passengers, tenants, contractors, and airlines.
• Receive and prioritize work order requests for equipment and building facility maintenance.
• Perform facility and systems inspections.
• Report and collect applicable fees for services.
• Resolve conflicts between parties or issues.
• Prepare written and oral reports on operations and incidents as needed.
• Performs other tasks as may be assigned.
• Take all reasonable and necessary precautions to ensure personal health and safety, as well as that of co-workers and any other person(s).
• Report immediately to management, all unsafe and unhealthy conditions.
• Report immediately to management, all occurrences that cause injury or damage to any person or property.
• Comply with Environmental Safety and Health program and procedures.

QUALIFICATIONS:

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• High school diploma required. Four-year degree in aviation management, operations management, business administration, public administration, or a related field preferred.
• Through in-house training must be able to qualify for the following: performance of airport-related first aid, basic fire extinguisher training and all other Company procedures and programs.
• Excellent, proven interpersonal, verbal, and written communication skills and ability to interact and represent the Company with Airport tenants, state and federal authorities, and other organizations on a professional level.
• Must possess a valid Florida driver’s license and an acceptable driving record.
• Ability to establish and maintain good working relationships with other employees, airline employees and Customs and Border Protection officers.
• General knowledge of computer applications, software, and hardware.

Mental Effort: The Operations Coordinator works in a busy airport environment with constant interpersonal interaction with people of varying levels of sophistication. The workday is subject to frequent interruptions and distractions. Therefore, the ability to manage conflicting priorities and associated stress is critical to position success. Stress associated with responding to/solving issues, inquiries, and/or complaints from employees, passengers, airport tenants, and regulatory agencies. Operations are dynamic and situations may require immediate attention. This position has high exposure to the public and requires a professional approach and demeanor under all conditions. It also requires a genuine willingness to assist persons with a wide range of requests and needs, including individuals with disabilities.

Normal Working Hours: The normal working hours for this position will vary by shift. Coverage will be provided on a 24-hour basis in continuous and overlapping eight (8) hour shifts.