Admissions Specialist

Role and Responsibilities

• Shows accountability for admission performance.
• Assists with client referrals to outside agencies by obtaining referral from the Business Development team, as needed.
• Develops financial packages and agreements for the new client, as needed.
• Performs intakes which includes obtaining breathalyzers, urine screens, performing COVID tests, obtaining signatures for consent form packages, and going over information about treatment options, insurance, and general program information.
• Ensures clients understand the admissions process.
• Ensures all intake workflow is followed and that all documents required for treatment and billing are signed by the client at intake (i.e., consent to treat, release of information, etc.) and ensures that client medical records and intake paperwork is uploaded and documented within the client’s Electronic Medical Record (EMR) profile timely.
• Collaborates with billing department to request a Verification of Benefits (VOB).
• Communicates the information provided by VOB to clients/families and other staff members who have a need to know.
• Receives client payments, track collections and outstanding balances such as: Level of Care (LOC) step down copays, as needed.
• Works with the Marketing Department on admissions efforts and provides data, as needed.
• Follows up as needed and ensures consistent communication is being maintained with appropriate staff regarding leads being worked on.
• Initiates requests for Single Case Agreements and provides necessary client information for establishing care.
• Participates in staff development and training, including staff meetings, in-service trainings and annual trainings required by Sanford Behavioral Health on a timely basis.

Qualifications and Education Requirements

• Bachelor’s Degree in social work or a Human Services field, preferred.
• High school diploma or equivalent, required.
• 2-4 years of sales and customer service experience, required.
• Experience with mental health/ substance abuse treatment and(or) experience in the medical field, preferred.

Knowledge/Skills/Abilities

• Ability to maintain strict confidentiality on all client records and business-related records, as required under HIPAA guidelines.
• Knowledge of insurance contracts, rates, and billing codes as it relates to admissions.
• Knowledge of basic medical terms, conditions, treatments, medications, etc. as they relate to substance abuse treatment and detox.
• Knowledge of deductibles, copays, billing codes, and benefits information provided on VOB.
• Written and verbal communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to work independently and stay on task.
• Knowledge relating to substance use disorders and risks associated with withdrawal symptoms.
• Experience with mental health/ substance abuse treatment and/or experience in the medical field.
• Basic medical knowledge as it relates to mental health, medication, methods of substance abuse treatment, MAT, etc.
• Knowledge of trauma-informed care and crisis intervention.
• Knowledge of HIPAA laws and regulations.
• Previous understanding of insurance billing/policies/processes.
• Ability to work with clients and their loved ones during high-stress situations.
• Be able and willing to discuss finances, payments, and collections with clients and their loved ones.
• Experience with Microsoft Office and Google Platforms.
• Basic math skills Ex: Calculating percentages, addition, subtraction, multiplication, division, conversions.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds.
• Must be able to perform repetitive tasks such as typing for extended periods of time.
• Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations.
• Must be able to ascend and descend stairs daily.
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands.
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly.
• Work will be performed in an office environment with fluctuating temperatures.

Sanford Behavioral Health is an innovative and trusted leader in addiction, eating disorders, and co-occurring mental health treatment. We are located in Michigan, but our services reach far beyond with residential, outpatient and telehealth programs. Our mission is to raise the standard of care across Michigan and fill service gaps. To that end, Sanford opened the first standalone residential eating disorder treatment center in Michigan; Sanford Comprehensive Treatment for Eating Disorders (SCTED) is also the largest eating disorder facility in the Midwest. Sanford is committed to improving access to services, reducing stigma surrounding mental health, and promoting progress and innovation related to mental health, eating disorders, and substance use disorder treatment.

Sanford is working hard to break down treatment barriers to meet the tremendous mental health needs of the first responders in our state. We are looking for an Admissions Specialist that has a strong foundation in behavioral health and cultural competency when collaborating with a multidisciplinary team (or has willingness to pursue this competency).

Sanford Behavioral Health is an organization that is willing to invest in its employees, helping them to acquire the skills and expertise needed to be supportive leaders and empathic advocates to our clients. Join us and be a part of the team that changes lives, families and communities!

ADA Disclaimer

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

EEOC Statement

Sanford Behavioral Health is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by Federal, State or local laws.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Evenings as needed
• Every weekend

Application Question(s):

• Have you previously applied to Sanford Behavioral Health?
• Have you previously worked at Sanford Behavioral Health?

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 2 years (Required)
• Recovery Treatment: 1 year (Preferred)

Work Location: Hybrid remote in Marne, MI 49435

Salary : $19