What are the responsibilities and job description for the Case Manager - Homeless Guest Services position at Santa Barbara Rescue Mission?
General Function: The Homeless Guests Services Case Manager will develop and facilitate individualized case management services to reduce shelter stays and connect guests with other supportive services.
Position Requirements:
- Administrative competencies to handle homeless program logistics
- Displaying leadership and compassion to our guests
- Personable, amiable, and adaptable in a team environment
- Demonstrate excellent time management skills, a high level of organization, record keeping, and the desire to proactively seek out and initiate tasks
- Attend department meetings or check in meetings with the Director of Homeless Guest Services
- Bachelor’s Degree in Psychology, Sociology, Social Work, etc., or equivalent experience strongly preferred
- Experience working with people without homes
Principal Activities:
Provide individualized case management to shelter guests.
- Develop a clearly written case management plan for services and objectives for assigned caseload
- Meet with guests regularly
- Maintain accurate data in computer databases and logs
- Build trust and rapport with guests
- Provide appropriate referrals
- Assist guests with transportation needs
- Track guest progress and provide updates and report to HGS team and other SBRM staff
- Utilize a client-centered approach that includes motivational interviewing, harm reduction, and trauma informed care
- Provide crisis intervention services when needed
- Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
- Work in collaboration with other agency and program staff to coordinate services
- Participate in evaluation and trainings to better respond to client/community needs
- Perform case management activities including (but not limited to):
- Intake assessments and evaluations.
- Providing emergency and special service related to legal, medical or mental health issues.
- Establishing program goals and priorities.
- Conducting scheduled case management meetings with guests.
- Referring residents to essential services such as housing, county benefits, education etc.
- Coordinating plan implementations with other staff.
Be a contributing member of the Homeless Guest Services team.
- Meet with Homeless Guest Services team to discuss operations and guests
- Keep team apprised of guest issues and concerns
- Maintain good rapport with Men’s staff and security personnel with a willingness to work together to solve difficult problems
- Act as a responsible party, alongside SBRM Men’s Staff or security personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property
- Support the Emergency Shelter Team as needed
- Assist with piloting new Homeless Guest Services initiatives and programs
Compensation and Benefits:
- $22.00-$27.00 (depending on experience)
- Company sponsored retirement plan with a 4% match
- 15 vacation days, 12 holidays, and paid sick time
- Employer sponsored health benefits (100% of employee premium and 40% of dependent premiums)
Effect on the End Result:
This position contributes to the stabilization and transformation of our homeless guests. In the end, you will walk alongside individuals as they rebuild their lives.
Salary : $22 - $27